oneworld enhances customer information portal to further ease travel planning

oneworld has partnered with travel tech company sherpa to offer the alliance’s customers the most up-to-date information on Government entry and travel restrictions, making it easier to plan travel.

Customers may visit the portal at oneworld.com/covid-19/oneworld-together to retrieve information specific to their journey, including government entry restrictions, testing requirements, health documentation and quarantine rules at their destinations. The portal enhancement, powered by sherpa data, will assist customers in knowing what to expect prior to embarking on their travel.

First launched in July 2020, the oneworld customer information portal has served as a customer resource for information on the various health and well-being measures implemented by oneworld member airlines and major airports in the oneworld global network. Customers may look up a specific flight to view information customised for their journey, as well as information on oneworld member airline lounges. oneworld CEO Rob Gurney said: “We recognise that customers planning their travel will need to check government entry and travel restrictions. The portal enhancements that we have introduced will help customers access up-to-date information pertaining to Government restrictions and COVID-19 measures.”

sherpa Co-Founder and CEO Max Tremaine said: “Our data aggregates the most recent updates from thousands of sources such as Government websites, tourism boards and WHO, helping to reduce complexity for travellers. This launch demonstrates oneworld’s commitment to delivering a seamless and personalised customer experience for the members of their global alliance.”

oneworld brings together 13 world-class airlines – American Airlines, British Airways, Cathay Pacific Airways, Finnair, Iberia, Japan Airlines, Malaysia Airlines, Qantas, Qatar Airways, Royal Air Maroc, Royal Jordanian, S7 Airlines and SriLankan Airlines, and more than 20 of their affiliates. Fiji Airways is a oneworld connect partner. Alaska Airlines is a oneworld member-elect.