Radisson redefines hospitality with AI-powered guest experience

Tuesday, 16 September 2025 03:03 - - {{hitsCtrl.values.hits}}

From left: Radisson Blu Resort, Galle, Radisson Hotel Colombo, and Radisson Hotel Kandy Cluster Director – Marketing Communications and Brand Strategy Amali Wedamulla, Cluster General Manager Kristofer Quadros, Emojot Founder Dr. Shahani Markus, and Vice President – Business Development Viraj Amarasena

Radisson Blu Resort, Galle, Radisson Hotel Colombo, and Radisson Hotel Kandy have become the first hotel group in Sri Lanka to introduce an AI-powered multi-channel conversational agent, setting a new benchmark in hospitality innovation.

Developed in partnership with Emojot, the advanced solution is being rolled out simultaneously across the three properties. Unlike traditional chatbots with pre-scripted responses, this next-generation AI agent is powered by Emojot’s state-of-the-art agentic AI framework. It securely connects with hotel data and APIs, enabling real-time services such as checking room availability, managing bookings, and providing updated dining and facility information with accuracy and ease.

What truly sets this AI agent apart is its adaptability and personalisation. Integrated with the Emojot Experience Management Cloud, the system continuously learns from guest preferences and feedback, ensuring every interaction is not only instant and precise but also uniquely tailored - delivering service that feels effortless, personal, and trusted.

With its cloud-native architecture, the Emojot-powered solution is built to scale, allowing rapid expansion of services, integration of new data sources, and seamless updates without disruption. This ensures that guests always receive the most current, relevant, and secure information.

The official partnership sign-off between the trio of hotels — Radisson Blu Resort, Galle; Radisson Hotel Kandy; and Radisson Hotel Colombo — and Emojot took place recently.

The signing was attended by Radisson Blu Resort, Galle; Radisson Hotel Kandy; and Radisson Hotel Colombo Cluster General Manager Kristofer Quadros, Cluster Director – Marketing Communications and Brand Strategy Amali Wedamulla, Emojot Founder Dr. Shahani Markus, and Vice President – Business Development and Viraj Amarasena. The ceremony marks an important milestone in advancing hospitality through innovative technology.

Radisson Blu Resort, Galle, Radisson Hotel Colombo, and Radisson Hotel Kandy officially went live with this AI solution on 1 September, positioning themselves as the country’s pioneers in tech hospitality.

Radisson Blu Resort, Galle; Radisson Hotel Kandy; and Radisson Hotel Colombo Cluster General Manager Kristofer Quadros said, “This launch is more than just a technology upgrade – it’s about reshaping Sri Lankan hospitality sector itself. Unlike conventional chatbots, our AI agent provides dynamic, personalised, and trusted interactions that truly enhance every guest’s stay.”

Through this partnership the trio of hotels reaffirms its commitment to digital-first guest engagement, while Emojot further strengthens its role as a global technology partner driving the future of hospitality.