MSC Lanka shines at 32nd ICS Awards with two key customer service wins

Thursday, 7 May 2026 16:00 - - {{hitsCtrl.values.hits}}

Customer service excellence recognized across Colombo–USA trade and imports

MSC Lanka (Pvt) Ltd was recognized for outstanding customer service performance after securing two major awards at the 32nd Annual Awards Ceremony of the Institute of Chartered Shipbrokers (UK) – Sri Lanka, held recently in Colombo.

The company was honored with the Best Shipping Agent – Customer Service (Colombo–USA Trade) award and the Import Customer Service Excellence Award, reinforcing its position as one of Sri Lanka’s most customer‑focused shipping and logistics service providers.

The Colombo–USA award recognizes MSC Lanka’s performance in one of the country’s most demanding long‑haul trade lanes, requiring high levels of schedule reliability, documentation accuracy, regulatory compliance, and proactive customer communication.

The Import Customer Service Excellence Award acknowledges the company’s strong capabilities in supporting Sri Lanka’s import trade across multiple-origin markets, with a focus on responsiveness, effective issue resolution, documentation accuracy and seamless coordination with terminals and regulatory authorities

Commenting on the achievement, Mr. Umindha Dunuwille, Managing Director of MSC Lanka (Pvt) Ltd, expressed that this recognition reflects the company’s long-term emphasis on service discipline, accountability, and people led performance.

“These awards are a meaningful endorsement of our team’s dedication to customer service. At MSC Lanka, service excellence is at the heart of our daily operations. We strive for clarity, responsiveness, and reliability, even when market conditions are tough. This recognition inspires us to keep raising the bar for our customers,” he said.

As the world’s largest container shipping line, MSC Lanka plays a key role in facilitating Sri Lankan trade and connecting the market to global destinations. The company provides comprehensive shipping solutions across all major worldwide trade lanes, covering both export and import movements.

In addition to its core container shipping services, MSC Lanka provides a broad range of value‑added logistics solutions, including reefer cargo handling, special equipment, project cargo support, and inland logistics coordination. A key strategic focus area is the company’s Intermodal initiative, which integrates ocean carriage with inland transport solutions to deliver end‑to‑end supply‑chain efficiency.

Through its Electronic Bill of Lading (eBL) initiative, MSC Lanka has further enhanced the customer experience by enabling seamless, paperless, secure, and faster Bill of Lading issuance and transfer across its global network.

Looking ahead, MSC Lanka remains focused on service innovation, operational efficiency, and continuous investment in its people and systems. The company continues to place customers at the forefront of its operations, reaffirming its commitment to maintaining reliable, high service standards well into the future.