SriLankan Airlines begins search for new cabin crew talent

Monday, 26 May 2025 04:19 - - {{hitsCtrl.values.hits}}

SriLankan Airlines last week kicked off a major recruitment drive in search of new cabin crew talent to represent its renowned frontline team, in line with the airline’s expansion plans amid growing passenger volumes and emerging markets.

The process began with a public advertisement that drew nearly 12,000 applications. Demonstrating its commitment to transparency in selection, the airline invited shortlisted applicants to take part in the next phase of the recruitment drive, from 20-23 May 2025 at the Bandaranaike Memorial International Conference Hall (BMICH).

At BMICH, each candidate underwent a meticulous multi-stage screening process, including document verification such as qualification certificates, an image and presentation assessment and an aptitude interview conducted by a panel of experts. Candidates must successfully complete each stage to proceed to the next. Those who meet the criteria across all stages will be invited for a final, in-depth interview at the airline’s headquarters in Katunayake, after which the final selection will be made on who is cleared for takeoff.

SriLankan Airlines Group Head of Human Resources Susan Jacob said: “We are seeking individuals who embody the spirit of Sri Lanka and are passionate about providing world-class service to our valued passengers. That’s why we follow a transparent and thorough recruitment and selection process, not just to ensure fairness to all hopeful applicants, but also to choose individuals who are truly cut out for the role. Being a cabin crew member remains an aspirational career for many young people, and while it certainly comes with its perks, it is also a demanding job with long hours, which is why each candidate is evaluated across a range of criteria to make sure they have the right attitude and skills to thrive.”

Senior Manager Cabin Services Ravi Samarasinghe said: “Recruiting new cabin crew is crucial not just for achieving the airline’s strategic goals, but also for supporting the country’s growing tourism industry. Fresh talent helps us maintain the right number of trained personnel for smooth operations, while also bringing new ideas, diverse skills and a strong willingness to learn. It’s worth noting that this recruitment drive ultimately benefits both the airline and the broader economy.”

As Sri Lanka picks up pace as one of South Asia’s most sought-after holiday destinations, tourism arrivals are projected to grow by at least 30% this year. With travel demand on the rise, SriLankan Airlines is gearing up for a surge in passenger numbers. This makes it important for the airline to strengthen its cabin crew team, not only to uphold its award-winning service standards, but also to meet the regulatory minimum crew requirements for operating both narrow-body and wide-body aircraft.

SriLankan Airlines’ cabin crew represents a proud cultural tradition that captures the essence of being Sri Lankan. They play a central role in making fellow Sri Lankans feel at home in the skies, while offering every foreign traveller their first experience of Sri Lankan warmth and hospitality. Made of tough stuff, to say the least, the airline’s crew wear many hats, from caregiver for the littlest travellers, to first responder, problem solver, customer service champion and brand ambassador.

– Pix by Shehan Gunasekera

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