Three Decades of Trust: Toyota Lanka Leaps New Heights in Customer Trust, Network Expansion, and Operational Excellence

Wednesday, 27 May 2026 14:12 - - {{hitsCtrl.values.hits}}

Toyota Lanka Redefines Customer Experience Through Enhanced Service Capability and Aftersales Excellence

Toyota Lanka continues to strengthen its position as one of Sri Lanka’s most trusted automotive partners through the strategic enhancement of its customer-focused service network, further elevating aftersales excellence, accessibility, and convenience across the island. With over three decades of presence in Sri Lanka, the company remains committed to redefining the Toyota ownership experience through quality, reliability, and a strong customer-first approach.

As part of this continued journey, Toyota Lanka has significantly enhanced the service capability and customer experience offerings at its Wattala and Kandy facilities, reinforcing its commitment to delivering greater convenience and seamless support to customers in two key regions. These enhancements reflect the company’s continued focus on building a more advanced and customer-centric service environment that responds to the evolving expectations of Sri Lankan motorists. Customers at both facilities benefit from Toyota-quality aftersales service, delivered by Toyota-certified technicians trained to global Toyota standards and supported by advanced technical expertise. This is further complemented by service warranty coverage, offering customers added confidence and peace of mind while ensuring a smooth and dependable ownership experience at every touchpoint. Toyota Lanka’s service footprint currently spans 25 facilities across the country, making it one of the most extensive automotive networks in Sri Lanka. As part of its long-term vision, the company is on track to expand this network to nearly 30 facilities before end of 2026, further scaling accessibility and bringing world-class Toyota care closer to customers nationwide.

A key strength behind Toyota Lanka’s aftersales excellence remains its strong genuine spare parts availability. Supported by a robust supply chain and efficient island-wide distribution network, the company ensures seamless and consistent access to authentic Toyota parts across its service operations. This enables faster turnaround times, minimizes downtime, and provides customers with the quality, safety, and performance expected from Toyota.

Toyota Lanka’s continued progress has also been recognized through several prestigious local and international accolades. The company received the Customer Delight Excellence Awards in 2024 and 2025 as well as in previous years, along with the Sales Marketing Awards for the same period from Toyota Motor Corporation. It was also awarded the Customer Support Award 2024 by Toyota Material Handling International and the Safety Excellence Award 2024 by Toyota Tsusho Corporation. Further reflecting its market strength, Toyota Lanka was recognized among the LMD Most Loved Brands and secured the No. 1 Product Brand position in the LMD Brands Annual. Leadership strength has also been a key driver of Toyota Lanka’s success. The Managing Director & CEO, Mr. Manohara Athukorala, was honored at the Global CEO Forum Awards 2025 for excellence in strategic leadership and crisis management.

These milestones reflect Toyota Lanka’s continued commitment to elevating customer experience, strengthening trust, and scaling service excellence across Sri Lanka while delivering lasting value to generations of motorists.