Tuesday May 05, 2026
Tuesday May 05, 2026
Tuesday, 5 May 2026 00:08 - - {{hitsCtrl.values.hits}}
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| COO Udaya Kumara |
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| Head of Motor Engineering Saranga Yatigammana |
LOLC General Insurance PLC has unveiled V Claim, a ground-breaking virtual claims settlement solution set to redefine the motor insurance claims experience through speed, convenience, and digital innovation. This latest value-added service reinforces the company’s commitment to leveraging technology to deliver smarter, customer-centric solutions.
With V Claim, motor insurance policyholders can now initiate and complete their claims process remotely following an accident, eliminating the need for lengthy paperwork and physical visits. To support this pioneering service, LOLC General Insurance has established a state-of-the-art Virtual Inspection Centre in Kandy, marking a significant industry first.
Customers can simply contact the LOLC General Insurance hotline on 0115 008 080 to report an incident and opt for a virtual claim assessment. They are then securely connected to trained assessors via their mobile devices, allowing customers to share live visuals of vehicle damage under expert guidance. This enables LOLC General Insurance’s experienced motor engineers to conduct real-time virtual inspections with accuracy and efficiency.
Following the assessment, customers receive an instant claim settlement offer. Eligible claims are processed with zero documentation and direct fund transfers, while more complex cases are handled through a streamlined hybrid model. Once approved, claim payments are credited directly to the customer’s bank account, with the entire assessment process completed within minutes.
Speaking on the launch, LOLC General Insurance PLC Chief Operating Officer Udaya Kumara stated, “V Claim represents a major step forward in our digital transformation journey, delivering a fast, trusted, and hassle-free claims experience. At LOLC General Insurance, we are continuously innovating to provide greater convenience while strengthening our position as the insurer of choice.”
LOLC General Insurance PLC Head of Motor Engineering Saranga Yatigammana added, “By combining advanced virtual assessment technology with the technical expertise of our motor engineers, V Claim ensures accurate, reliable, and timely claim evaluations while enhancing operational efficiency and customer satisfaction.”
With V Claim, LOLC General Insurance sets a new benchmark in motor insurance by delivering a seamless, transparent, and digitally empowered claims process tailored to the evolving needs of today’s policyholders.
LOLC General Insurance, a proud subsidiary of the LOLC Group, is among Sri Lanka’s fastest-growing general insurers, currently ranked fourth in the market, delivering innovation-led risk solutions built on trust, reliability, and service excellence.
