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brand strategy the bank has also created a number of strong sub brands in key categories especially in savings, children’s savings , leasing, housing finance and micro finance which have taken leadership or is placed in the top quartile in the banking landscape in Sri Lanka.
The bank’s very successful individual brand and marketing focus in the personal financial services category has made it the first and only Sri Lankan bank to be awarded as the Best Retail Bank in Sri Lanka for six consecutive years by the Asian Banker Magazine. The bank has over the years strived for product brand distinctiveness in rewarding its customers continuously through its flagship sub brand HNB Pathum Vimana, which has been a key initiative to drive financial inclusion in Sri Lanka and HNBs strategic CSR initiatives in health, water and sanitation, education and environment protection has very positively enhanced its brand reputation. The bank believes in conducting continuous brand health research studies on the corporate brand and its key sub brands to keep leadership position.
Fitting reward for focused brand building
HNB’s Managing Director/CEO, Jonathan Alles said: HNB is delighted to win the global brand leadership award for excellence in Banking and Financial Services. Winning such a prestigious, internationally renowned award is a fitting reward for focused brand building through very strategic marketing communication choices made over the years backed by actions to support on the ground. Going forward, this giant brand, HNB, will represent ‘stability, safety, security’ to all Sri Lankans, built on 125 years of trust, unrivalled service quality and operational excellence delivered by an empowered and knowledgeable workforce, employing the highest governance standards.” HNB is the first Sri Lankan bank to obtain an international credit rating by Moody’s Investors Services which is on par with the country’s sovereign rating. It was named ‘Bank of the Year’ in Sri Lanka for 2012 by the prestigious Banker Magazine of UK.