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“As a company, Transcend can best be described as a world-class leader in the field of memory and consumer electronics, which brings you tomorrow’s world, today. A global company with at vast array of over 140 strategically placed offices, we are able to serve all the major markets and provide a superior quality of service to our customers, worldwide,” said Wu.
Customer-driven company
Speaking of that all important factor, after sales service, Wu said that Transcend has always been a customer-driven company.
“We focus our efforts on providing the highest quality products with attentive after sales service and support, thus ensuring total customer satisfaction. The corporate culture that exists within Transcend is one of professionalism and teamwork. As a declaration of our commitment to quality we implemented the Total Quality Control concept throughout the company, and became the first memory module manufacturer in Taiwan and the second in the world to receive ISO 9001 Certification.”
Distribution ethics
“We along with our vendors, whom we represent, believe that we are the only true technology distributor in the Sri Lankan market. This is primarily due to the fact that we strongly believe in distribution ethics and do not impede into the territory of our valued customers, our channel partners. We have channelled most of our efforts into developing the channel for our partners to do their business better. This is what has differentiated us as a value added distributor as opposed to the ordinary product traders,” said EZY Holdings Group Managing Director/ CEO Shafraz Hamzadeen.