Salesforce turns enterprise applications into enterprise capabilities

Tuesday, 22 September 2026 05:29 - - {{hitsCtrl.values.hits}}

Salesforce has expanded Headless 360, transforming its platform so authorised AI agents can securely discover, understand and take action across trusted enterprise capabilities through open standards.

The expansion is designed to help organisations move beyond fragmented AI integrations by allowing them to reuse business capabilities already built on Salesforce, while maintaining existing identity, permissions, metadata, workflows, governance and business logic. The development comes as enterprises increasingly deploy AI agents across their operations and seek secure ways for these agents to execute complex business tasks.

The expanded Headless 360 platform includes new Model Context Protocol (MCP) servers, Data 360 capabilities, Slack integrations, developer tools, reusable Skills and headless experiences across Salesforce clouds.

At the centre is the new Headless 360 MCP Server, which enables authorised AI agents, including those running in Agentforce and other AI platforms, to dynamically discover and use Salesforce capabilities. Unlike conventional APIs, the MCP server is designed to expose trusted business capabilities while preserving the permissions, workflows, validation rules and governance established within Salesforce.

Salesforce is also introducing the Data 360 MCP Server, providing access to nearly 200 Data 360 APIs through open standards. This enables authorised agents to work with customer data, build semantic models, generate insights, create audience segments and activate campaigns through natural language.

The expansion also brings AI-powered capabilities into the flow of work through Slackbot’s MCP Client, which can connect securely with Salesforce and more than 20 partner applications. Employees can perform tasks such as updating Salesforce opportunities, retrieving contracts and launching workflows directly through conversations.

Headless 360 now extends across major Salesforce capabilities including Marketing, Sales, Service, Commerce, MuleSoft, Informatica and Tableau. Salesforce is also making more than 100 reusable Agent Skills and Plugins available, allowing developers to package business logic into governed, reusable capabilities.

The company said Headless 360 represents the next evolution of enterprise software, moving from applications designed primarily for people to reusable business capabilities that can be securely consumed by AI agents, applications and digital experiences.

Headless 360 MCP Server is available in open beta, while Data 360 MCP Server, Salesforce Multi-Framework, Headless Commerce, Slackbot MCP capabilities and other components are available according to their respective release schedules.