Salesforce launches Agentforce 3

Wednesday, 9 July 2025 00:00 - - {{hitsCtrl.values.hits}}

Endeavours to solve biggest blockers to scaling AI agents: Visibility and control

Salesforce recently announced Agentforce 3, a major upgrade to its digital labour platform that gives companies the visibility and control to scale AI agents without compromise.

It said as enterprise adoption accelerates, the real blocker has become clear: teams can’t see what agents are doing — or evolve them fast enough. Agentforce 3 changes that.

Built on learnings from thousands of Agentforce deployments since its initial launch in October 2024, Agentforce has helped customers deliver undeniable value. This includes reducing Engine’s average customer case handle time by 15%, autonomously resolving 70% of 1-800Accountant’s administrative chat engagements during critical tax weeks in 2025, and increasing Grupo Globo’s subscriber retention by 22%.

With a new Command Centre for complete observability, built-in support for Model Context Protocol (MCP) for plug-and-play interoperability, and over 100 new prebuilt industry actions to speed time to value, Agentforce 3 helps companies scale what works, fix what doesn’t, and unlock the full potential of agentic AI — with clarity, control, and speed.

“With Agentforce, we’ve unified agents, data, apps, and metadata to create a digital labour platform, helping thousands of companies realise the promise of agentic AI today,” said Salesforce AI Executive Vice President and General Manager Adam Evans. “Over the past several months, we’ve listened deeply to our customers and continued our rapid pace of technology innovation. The result is Agentforce 3, a major leap forward for our platform that brings greater intelligence, higher performance, and more trust and accountability to every Agentforce deployment. Agentforce 3 will redefine how humans and AI agents work together — driving breakthrough levels of productivity, efficiency, and business transformation.”

Agentforce 3 also introduces a new Command Centre for full agent observability and real-time optimisation. With native support for MCP and 30+ integrations via the expanded AgentExchange, companies gain seamless access to tools like AWS, Google Cloud, and PayPal. Backed by the enhanced Atlas architecture, Agentforce 3 delivers faster performance, trusted Large Language Models (LLMs) like Anthropic Claude, and enterprise-grade control — helping organisations scale agentic AI with confidence.

Discover Kapruka, the leading online shopping platform in Sri Lanka, where you can conveniently send Gifts and Flowers to your loved ones for any event including Valentine ’s Day. Explore a wide range of popular Shopping Categories on Kapruka, including Toys, Groceries, Electronics, Birthday Cakes, Fruits, Chocolates, Flower Bouquets, Clothing, Watches, Lingerie, Gift Sets and Jewellery. Also if you’re interested in selling with Kapruka, Partner Central by Kapruka is the best solution to start with. Moreover, through Kapruka Global Shop, you can also enjoy the convenience of purchasing products from renowned platforms like Amazon and eBay and have them delivered to Sri Lanka.