Salesforce and Anthropic announce Claudeforce: #1 AI meets #1 AI CRM

Salesforce and Anthropic announced Claudeforce, an expanded strategic partnership bringing Claude’s intelligence and reasoning together with Salesforce’s trusted enterprise harness, making data, workflows, business logic, actions, and governance securely accessible to power agentic experiences wherever work happens.

The partnership launches with Salesforce in Claude, a Plugin with 37 prebuilt sales skills enabling sellers and agents to reason over live revenue context, automate pipeline updates, and take governed action directly from Claude. The companies also plan further integrations across Claude, Salesforce, and Slack.

Salesforce in Claude is powered by AIforce, Salesforce’s enterprise harness that connects business data and workflows to agents through MCP servers, APIs, and CLI tools without complicated integrations.

The partnership also brings Claude inside Salesforce, where it is available in Agentforce and through Amazon Bedrock within the Salesforce Trust Boundary. Claude is also embedded into Slack, supporting Slackbot, Claude Tag, and Slack Code.

The collaboration combines AI reasoning with trusted enterprise data securely.

Salesforce in Claude is designed around the seller’s revenue cycle, with skills including meeting preparation, deal health review, and pipeline review. Actions are routed through Salesforce so business rules remain enforced. Administrators connect Salesforce in Claude once, while authentication and permissions are managed centrally for sellers across the team overall.

Claude also serves as a reasoning model for the Atlas Reasoning Engine, powers Agentforce Vibes and Agentforce Coworker by default, and is available in Agent Builder. Anthropic’s model combines multistep reasoning and complex task execution with an approach focused on safety and interpretability for enterprise AI deployments and regulated industries.

In Slack, Claude is positioned as the default model and intelligent backbone across the experience, powering Slackbot for personal productivity, supporting team decision-making through Claude Tag, and serving as a founding partner for Slack Code. Teams can reason through complex decisions and execute governed Salesforce actions without leaving their workflow.

The partnership is also built on mutual adoption. Salesforce is Anthropic’s preferred CRM, while Slack is its preferred multi-player work platform. Claude is the AI model powering Slackbot for Salesforce customers and employees, and Salesforce plans to make Claude Code and Claude Enterprise available across developers and knowledge workers internally.

Salesforce says Slackbot is already delivering significant internal productivity benefits, driving 8.1 million hours of annualised productivity gains, more than doubling quarter-over-quarter. Claude is also the default model for Slack AI, Salesforce in Claude, Headless 360, Agentforce Coworker, and Claude Code across Salesforce’s engineering organisation and internal workflows today overall.

Salesforce Chair and CEO Marc Benioff said Claudeforce combines Claude’s reasoning with trusted enterprise data, workflows, and governance to create an interface that can think, reason, and act. Anthropic CEO and co-founder Dario Amodei said the partnership brings frontier intelligence into systems supporting global commercial activity and growth securely.

Salesforce and Anthropic are strategic customers of one another. Salesforce in Claude is currently available to select pilot customers and is expected to enter open beta in September 2026, with additional prebuilt skills beginning to launch in late 2026.