Dialog becomes first in Sri Lanka to achieve unified ISO certification

Tuesday, 28 July 2026 06:41 - - {{hitsCtrl.values.hits}}

From left: Quality Austria Central Asia Director – Strategic Business Navanath S. Pendurkar, Director Rajeewa Dantanarayana, Country Head – Certification and Training Amit Shivaji Patil, Dialog Axiata Director/Group Chief Executive Supun Weerasinghe, Group Chief Corporate Officer Asanga Priyadarshana, and Dialog Axiata Specialist – Business Process Transformation and Quality Systems Supun Perera

Dialog Axiata PLC has successfully completed its first fully integrated ISO certification audit, marking a significant milestone in its journey towards operational excellence and strengthened governance. The initiative brings multiple internationally recognised standards under a unified audit approach, reinforcing Dialog’s commitment to quality, security, privacy and sustainable value creation.

Conducted by Quality Austria Central Asia Private Limited, an independent certification body, the integrated audit reflects a consolidated model that enhances consistency, reduces duplication and simplifies certification auditing process across the organisation.

As the only telecommunications operators in Sri Lanka to maintain a comprehensive portfolio of ISO standards and to have these certifications assessed under a single coordinated audit, Dialog has further strengthened its ability to deliver secure, reliable and high-quality services.

The audit covered ten internationally recognised standards across key domains including quality management, environmental management, information security, privacy, business continuity and risk management. These include ISO 9001, ISO 14001, ISO 37001, ISO 27001, ISO 27701, ISO 27017, ISO 27018, ISO 22301, ISO 14064 and ISO 31000. As part of this exercise, Dialog also upgraded its ISO 27701 certification to the 2026 version and expanded the scope of ISO 27017, ISO 27018 and ISO 22301 certifications to additional locations.

Dialog Axiata PLC Group Chief Executive Supun Weerasinghe said: “This milestone reflects Dialog’s continued commitment to embedding excellence, accountability and resilience across our operations. By adopting a unified approach to multiple ISO standards, we have strengthened governance, improved operational efficiency and enhanced our ability to deliver secure and reliable services. This achievement reinforces our focus on building a future-ready organisation grounded in trust, responsible business practices and long-term value creation.”

The integrated certification approach strengthens risk visibility, regulatory compliance and operational consistency across the organisation, while enhancing stakeholder confidence through improved governance and reduced operational complexity.