Dialog AI empowers Sri Lanka’s SMEs to grow smarter

Friday, 3 October 2025 01:34 - - {{hitsCtrl.values.hits}}

Small and medium enterprises (SMEs) are the backbone of Sri Lanka’s economy, forming the vast majority of the business sector. Yet many entrepreneurs struggle to access digital tools that truly work for them, especially when most global platforms are built primarily for English speakers. Dialog AI—the country’s first trilingual generative AI platform—is stepping in to bridge this gap, available free for all Dialog customers with no data charges.

What sets Dialog AI apart is its localisation for Sri Lankan users. Unlike global large language models (LLMs), it is built to reflect local context and culture. Its responses in Sinhala and Tamil are sharper, clearer, and more relevant than those of other AI tools, and it even supports informal blends like Singlish and Tanglish. This means entrepreneurs can interact with AI in the way they naturally speak—whether drafting a marketing pitch in Sinhala, clarifying a supplier contract in Tamil, or mixing languages casually in conversation.

Dialog said for SMEs, this flexibility brings tangible advantages across nearly every aspect of their operations. Whether it’s drafting professional client responses or translating supplier agreements, service providers and shop owners alike can ensure clear, accurate communication in the language they are most comfortable using. Retailers benefit from the ability to produce bilingual flyers and engaging social media posts, while restaurants can create seasonal menus and promotions that align with local festivals and customer preferences. Marketing content such as campaign slogans and captions can be developed within minutes, allowing businesses to reach wider audiences without relying on external agencies. On the operational side, business owners can generate ready-to-use invoice formats, cash flow templates, and structured business plans, or quickly distil lengthy Government circulars into actionable insights. Even complex documentation, such as tender submissions for exporters, can be drafted with multilingual precision, saving both time and money while reducing the dependency on specialised consultants.

Dialog said for entrepreneurs who may not have access to costly professional services, Dialog AI becomes a trusted and practical support system, offering guidance that is both accessible and dependable. Its true impact lies not only in its capabilities, but in the communities it serves. Many business owners may not have studied in English, yet their innovation, resilience, and drive remain undiminished. By delivering advanced AI functionality in Sinhala, Tamil, and hybrid language forms, Dialog AI empowers Sri Lankans to fully participate in the digital economy—helping SMEs grow smarter, communicate more effectively, and compete with greater confidence on both local and global stages.