Nawaloka Hospitals pioneers AI-driven healthcare with launch of smart digital platforms

Wednesday, 28 May 2025 00:10 - - {{hitsCtrl.values.hits}}

In a landmark advancement for Sri Lanka’s healthcare sector, Nawaloka Hospitals PLC, the nation’s trailblazer in Artificial Intelligence (AI)-powered medical innovation, has introduced a state-of-the-art AI-powered outpatient department (OPD) chatbot and a fully integrated corporate chatbot through its official website.

Currently operational, these initiatives mark the first-of-its-kind digital healthcare interface in the country, revolutionising patient interaction and service efficiency.

Conceived by the Nawaloka Hospitals Research and Education Foundation, these advanced, platform-agnostic digital solutions are strategically designed to enhance productivity, ensure operational efficiency, and deliver a personalised, customer-centric healthcare experience.

NASHA is a state-of-the-art, AI-powered OPD chatbot designed to address a diverse range of patient needs. This innovative system efficiently assesses symptoms, identifies potential health conditions, and provides precise guidance along with relevant information. NASHA engages with each inquiry in an intelligent manner, and in instances where information is complex or incomplete, it seamlessly directs patients to a human operator to ensure continuity of care and clarity.

This AI solution is specifically customised to align with the healthcare-seeking behaviours of the Sri Lankan population. Furthermore, it undergoes ongoing research and refinement to enhance its capabilities continually.

The corporate chatbot will establish a comprehensive digital interface that encompasses a wide range of patient services. This tool is designed to provide immediate and reliable information, addressing inquiries related to the medical specialists, planning of hospital stays, laboratory services, and a diverse array of general healthcare questions. With a straightforward user prompt, patients will have access to all pertinent information regarding their healthcare journey, effectively streamlining a previously time-consuming process.

Through the integration of these AI-driven technologies, Nawaloka Hospitals aims to set a new benchmark in the local healthcare industry by enhancing accessibility, responsiveness, and the personalisation of care. This strategic digital transformation is part of the hospital’s long-term commitment to delivering world-class healthcare services, founded on innovation and the empowerment of patients.