e-ROC system resumes after yet another breakdown

Monday, 21 July 2025 04:41 - - {{hitsCtrl.values.hits}}

Private sector expresses concerns over undue delays at ROC

The electronic system at the Registrar of Companies (e-ROC) last week suffered yet another breakdown before being restored late Friday.

Customers said it was not the first instance—similar breakdowns have occurred multiple times this year and in previous years.

The breakdown and continuous delays come despite the private sector having previously raised issues in numerous forums. Sources said at the ROC in general, there are delays in company incorporation, cessation, liquidation, appointment/resignation of directors, share issuances, and submission of statutory forms such as Form 15 (Annual Return). System downtime continues to cause serious disruptions.

“Despite introducing the e-ROC to facilitate digital processing, consultants and company staff are still often required to physically visit the ROC for approvals. This undermines the purpose of digital transformation,” sources added.

“We have written and requested meetings many times to find solutions, yet no constructive dialogue has taken place,” they said, adding that, “It’s time we all work together to ensure the ROC functions efficiently, with reduced dependency on physical intervention and minimal disruptions in the future.”