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The focus of the discussion, however, was the Coffee Bean brand and the launch of their quality promise initiative called ‘Origins’ to support its brand promise of being ‘Simply The Best’ by declaring the origins of everything the brand makes and every ingredient it uses.
“Our customers have the right to know what they are eating and drinking, what goes inside, where it was made, and by whom. You want to be able to trust quality and safety, and know it’s going to be consistent. Origin is everything,” said Scott.
The brand plans to state the origin of all its ingredients for all products. “We are already trusted for the quality of our coffees and ice blended drinks, so the news for many customers will be more about our food,” said Scott. “But it’s nice to know that every coffee bean we grind can be traced back to the original estate where it was picked, from the bar code on each coffee bag. That’s impressive.”
Speaking of future investments, Scott also spoke of the Coffee Bean outlet that will be refurbished and reopened in Maitland Crescent. “We announced that it’s going to be Rs. 30 million but actually it’s going to be Rs. 50 million. It’s going to be a very, very fancy store with two floors, 4,500 sq feet and two outdoor areas, to be opened in September.”
New branches will be opened in Negombo, Liberty Plaza, Rajagiriya and Bambalapitiya and there are further plans to open outlets in Kandy and Mount Lavinia.
Scott explained the increasing interest for investing in Sri Lanka due to its consumption-based market that supports micro investments saying, “The middle class is expanding fast and there is a lot of potential here. We want to expand to 10 outlets in the next 18 months and have 20 outlets by 2020.”