Thursday Mar 19, 2026
Thursday Mar 19, 2026
Wednesday, 18 March 2026 00:24 - - {{hitsCtrl.values.hits}}
Digital Economy Deputy Minister Eng. Eranga Weeraratne
Digital Economy Deputy Minister Eng. Eranga Weeraratne yesterday told Parliament that most glitches in the QR code-based National Fuel Pass system have been resolved within days, with the platform now stabilised and undergoing further improvements.
He said the system, developed jointly by the Information Technology Ministry and Dialog at no cost, had faced technical issues following its latest rollout, but these were addressed rapidly.
Highlighting the complexity of integrating with multiple Government databases, many of which operate on outdated systems, Weeraratne said the latest round of fixes had been completed in under three days.
“When the system was first introduced in 2023, it took about eight weeks to fix bugs. This time, within three days we have fixed most of the issues and the system is now stable,” he said.
He identified two main problem areas that affected users. “Consumers faced issues when mobile numbers had changed or when vehicles had changed ownership. These have now been resolved,” he said.
The Deputy Minister said teams are continuing to work around the clock to further improve system performance and user experience.
He added that the 1919 hotline has been inundated with complaints, prompting plans to introduce alternative platforms for the public to report issues. “We will introduce additional channels for complaints so that we can continue improving the system,” he said.
Providing an update on usage, Weeraratne said that as of yesterday, 5,094,566 individuals had registered under the National Fuel Pass system, with 5,103,991 vehicles linked to the platform.
He also noted that 439,997 new vehicles have been added to the system since its introduction in 2023, reflecting an expansion of the vehicle base alongside continued reliance on the quota mechanism.
