HNB General Insurance wins Gold award in Insurance Sector at National Management Excellence Awards 2025

The HNB General Insurance team receives the Gold award in the Insurance Sector at NMEA 2025 

HNB General Insurance has been crowned the Gold Winner in the Insurance Sector at the National Management Excellence Awards (NMEA) 2025, organised by the Institute of Management of Sri Lanka (IMSL). The recognition marks a significant endorsement of the company’s accelerated transformation journey, reflecting the growing maturity of its management practices and the strength of its internal operating model, while reinforcing its long-term trajectory of sustainable growth. This recognition reflects our ongoing transformation driven by our people, processes and performance.

Widely regarded as Sri Lanka’s premier platform dedicated exclusively to management excellence, the NMEA evaluates organisations on how they are managed rather than on short-term financial performance alone. Applications undergo a rigorous, multi-stage assessment by an independent panel of eminent judges, ensuring credibility, impartiality, and depth of evaluation.

HNB General Insurance Executive Director/Chief Executive Officer Sithumina Jayasundara said, “This Gold award is a powerful validation of the transformation journey we have been driving across HNB General Insurance over the past few years. It affirms that when people, processes, and performance are aligned with clarity of purpose, management excellence becomes a natural outcome. More importantly, it reinforces our belief that sustainable success is built from the inside out.”

HNB General Insurance Chief Transformation Officer Dilshan Perera said, “This award reflects the discipline with which we have strengthened our processes, governance frameworks, and execution capabilities. Our focus has been on building resilient systems that translate strategy into consistent performance, even in challenging conditions. The NMEA Gold recognition affirms that our operational foundations are strong and future ready.”

The NMEA 2025 featured 15 award categories, with winners recognised at Gold, Silver, and Bronze levels following a comprehensive evaluation of leadership, governance, strategic execution, innovation, risk management, and organisational resilience. HNB General Insurance’s Gold recognition underscores the strength of its customer-focused insurance solutions, operational efficiency, and responsible financial management in a dynamic industry environment.

As the only national awards scheme dedicated solely to management excellence, the NMEA plays a critical role in elevating organisational standards across Sri Lanka. Organised by IMSL – Sri Lanka’s sole representative and full member of the Asian Association of Management Organisations (AAMO) – the awards carry strong national and regional credibility.

This recognition follows closely on the back of HNB General Insurance being ranked third in the “General Insurance” category of the LMD Customer Excellence Rankings, placing the company among Sri Lanka’s leading general insurance brands. The ranking reflects strong customer confidence in the company’s service consistency, digital accessibility, and value delivery, reinforcing the alignment between management excellence and customer experience.

Together, these recognitions underscore HNB General Insurance’s evolution as a well-managed, customer-centric organisation, where disciplined leadership and operational excellence translate into tangible value. Building on this momentum, the company remains focused on advancing innovation, strengthening its management foundations, and consistently raising service standards, guided by a long-term vision of sustainable growth and national contribution.