Govt. launches public complaint drive

Thursday, 30 July 2026 05:41 - - {{hitsCtrl.values.hits}}

Public sector officials taking the National Integrity Pledge at the Presidential Secretariat

Citizens invited to report corruption and administrative shortcomings
Complaints accepted via QR codes, email, post, telephone and messaging platforms
Digital system to track action taken by heads of public institutions
Integrity campaign to continue across public sector until end-2026

The Government has invited the public to report corruption, misconduct, and administrative shortcomings in Government institutions through multiple complaint channels as part of a broader drive to improve transparency, accountability, and public service delivery.

The program, themed ‘A Culture of Integrity – A Clean Sri Lanka,’ was launched for National Integrity Week 2026 from 27 to 31 July before being extended across all Government and semi-Government institutions until 31 December 2026. It is jointly implemented by the Presidential Secretariat and the Clean Sri Lanka Program.

Under the initiative, Internal Affairs Units in every Government institution will receive public complaints relating to corruption, misconduct, and service delivery issues. Complaints may be submitted through QR codes, email, post, telephone, or web-based messaging platforms.

The Government said a dedicated digital monitoring system will track the action taken by the heads of institutions in response to complaints, with the aim of strengthening accountability within the public sector.

The program officially commenced yesterday with the administration of the National Integrity Pledge and the introduction of a new Code of Ethics at the Presidential Secretariat and Government institutions nationwide.

According to a circular issued by Secretary to the President Dr. Nandika Sanath Kumanayake, the initiative seeks to improve the quality, efficiency, and transparency of the public service while fostering a system of governance free from corruption.