DFCC Bank first to digitally onboard customers with Non-Face-to-Face

• Initiative uses video verification and information from Department of Registration of Persons database to support bank’s sustainability strategy of going paperless

Further reiterating its market position as one of Sri Lanka’s most customer-centric and digitally enabled financial institutions, DFCC Bank has implemented the non-face to face onboarding process based on the guidelines issued by Central Bank and accessing the database of the Department of Registration of Persons to verify customer National Identity Card information. 

The process was implemented in May 2021 and many customers since have been onboarded. This initiative was timely as well with the present outbreak of COVID-19 phase 3 and minimises the risk of spread or contagion since customers can onboard from the safety of their home using any device of their choice .

The bank recently-introduced its Non-Face-to-Face (NF2F) digital account opening  process which includes video verification using the ‘DFCC Video Chatz’ video banking service  hosted on the bank’s cutting edge trilingual website. 

Resulting from the recent guidelines issued by the Central Bank of Sri Lanka (CBSL), DFCC Bank has developed this fully integrated and seamless customer onboarding process which allows customers to open accounts digitally online without having to step into the bank branch anytime from any place. 

The National Identification Card (NIC) data stored in the Department for Registration of Persons (DRP) system is integrated to facilitate this seamless process digitally and offer customers the convenience to open Savings Accounts, Foreign Currency (FCY) Accounts, Fixed Deposit (FD) accounts and Special Deposit Accounts (SDA) virtually. Following this process the applicant will be able to choose a convenient time for a video call with the bank representative for the verification process to take place to fulfill CBSL guidelines on the e-KYC process.

In addition to driving greater customer convenience which enables customers to open accounts in the comfort of their home or office, this initiative also supports one of the banks sustainability strategies of moving towards a paperless and eco-friendly environment.

Sharing his thoughts in relations to NF2F customer onboarding, DFCC Bank CEO Lakshman Silva said: “In an era where digital transformation is something that the banking industry is now embracing the Non-Face-to-Face (NF2F) facility offers customers the utmost convenience they have never experienced before. As we are at the forefront of technological innovation, our solution will certainly be recognized as a benchmark in the industry. The launch of the NF2F facility further reiterates the banks position of become one of Sri Lanka’s most customer centric and digitally enabled bank. The user-friendly interface means that customers are given the option to open accounts by completing the online form from any device, including smart phones, tablets, and desktop computers. Therefore this platform offered convenience of opening an account at their preferred branch, without ever having to visit the branch in person.”