BOC records over Rs. 503 b worth transactions via service touch points during Avurudu 

BOC Deputy General Manager Branch Operations Priyal Silva

Bank of Ceylon said yesterday it yet again set a record during Avurudu Season with over Rs. 503 billion worth transactions carried out by customers via its service points.

The Bank said Rs. 185 billion worth transactions took place in BOC’s very own CRM and ATM terminals. Transactions made on the ATM and CRM network were recorded from 1 to 15 April was over 9.7 million transactions worth Rs. 185.9 billion. BOC from its countrywide branch network recorded 0.82 million transactions worth Rs. 318 billion through counters during the peak of this festive season from 8 to 11 April.

BOC Deputy General Manager Branch Operations Priyal Silva said this them withrd is a testimonial to customer’s faith kept on the Bank’s ATM and CRM network, to provide them the best in class 24-hour operative convenient banking services. Having a fully operational ATM and CRM network with over 1460 machines, at the time of writing, covering the entire country, BOC has provided customers utmost convenience and easy access to cash for their immediate cash requirements during Avurudu season.

The Bank has installed over 861 Cash Recycling Machines (CRMs) apart from 600 ATMs covering every strategic point throughout the country enabling BOC customers to deposit money into their accounts on real time 24 hours a day.

“The Bank considers it as a privilege to have assisted all its customers during this Avurudu season to have conveniently fulfilled their immediate cash requirements through its massive ATM and CRM network and Branch network spread across the country throughout. I wish to thank all our customers who have placed their trust in our service and wish to reiterate our commitment towards continuous service excellence,” said Silva.

The BOC ATM and CRM network of over 1460 machines cover every hotspot in the country and the physical branch network count is 653, and this has led to the increase in usage of these service points among the general public. The Bank is currently in the process of expanding its digital customer touch points strategically. All ATM and CRM transactions are instantly updated, and customers can immediately check their balances either through B-APP smart phone application or through Smart Passbook mobile application. Unlike many CDMs which require money to be fed into the machine note by note or be inserted into an envelope, BOC’s own machines allow customers to place a total bundle of 200 notes in a mix of over Rs. 100 denominations in a single deposit. CRM machines accept “cardless” deposits made using ATM cards or fund transfers made by simply keying in a debit account and the credit account numbers as per instructions displayed on the machine’s graphic screen. Leading in digital banking, BOC offers many innovative digital payment options including BOC SmartOnline - online banking, B-App - mobile banking, BOC agent banking and QR scan enabled app - BOC SmartPay to carry out everyday transactions securely and conveniently.