Sri Lanka Insurance facilitated mobile access device to its technical officers to speed up the claim settlement process, to enhance customer convenience and save time at claim settlement.
The Technical Officer now has the ability to receive the claim intimation from the SLIC call centre and on site filling of claim forms and uploading of photographs, recording drivers’ statements and scanning licence details will be possible through the TAB mobile device, which would be sent to an engineer at the claim authorisation centre online real time.
The claim will be assessed and authorised immediately and would pass on to the payment section to process the payment, cutting off traditional bureaucracy attached to insurance industry claim settlement processors.
This on time inspection system, which enables the technical officer to immediately share the details with the head office, will no doubt make the claim process a pleasant experience for the customers, with fewer forms to fill and fewer places to visit. Initially this service will be started from Colombo, Kandy, Galle and Kurunegala regions. SLI developed this solution partnering with Fintech Solutions Lanka (Google partner for Sri Lanka) and Ironone Technologies Pvt. Ltd.
Sri Lanka Insurance as always has pioneered the vision of a paperless, efficient and a hassle free claim settlement experience to its customers, which will be the future of claim settlement in the Sri Lankan Insurance Industry.
Sri Lanka Insurance, the largest Government-owned composite insurance provider in Sri Lanka is the first insurance company to have been assigned a global rating for financial stability AA (lka) from FitchRatings, London, which is an assurance of the company’s long term financial sustainability.
Sri Lanka Insurance is the only insurer who was awarded RAM Ratings AAA for its ‘long-term claim paying ability,’ which further affirms the corporation’s capacity to meet financial obligations to policyholders. The corporation has also been awarded ISO 9001:2000 certification for correct governing and operational procedures in line with accepted global standards.