Reinventing retail banking – MTI’s international assignment

As of the leading retail banks in the Middle East, Bahrain Islamic Bank has recently concluded a very successful retail banking and branch process re-engineering assignment with MTI Consulting, the focus of which was on Process Efficiency and Service Quality

Abdul Rahman Turki, the General Manager for Retailing at BisB, commenting on the project said: “As the regional leader in Retail Islamic Banking, which is a very competitive category, we always look to go from strength to strength in three key areas: Service quality, process efficiency and cost optimisation. MTI Consulting with their extensive experience in this field along with our management team has jointly worked on a road map for this. We are very pleased with the assignment.”

“MTI’s engaged BisB retail banking staff throughout the project – over 45 management and head office staff were interviewed with structured surveys conducted with the majority of BisB branch staff, detailed interviews with all branch managers and informal conversations with a cross-section of staff and supervisors,” said Hilmy Cader, the CEO of MTI Consulting and the Lead Consultant for this project

MTI has a strong regional practice in banking and financial services, having worked with the likes of American Express, Ahli United, Arab Financial Services, ARIG, Bahrain Saudi Bank, Bank of Bahrain & Kuwait, Bahrain Islamic Bank, Bahrain Kuwait Insurance, Bahrain National Insurance, BMI, Citibank, Credimax, Daman, Garmeen-Ceylinco, HSBC Amanah, Isthithmar, National Bank of Bahrain, National Finance House, Middle Sea, Orix Leasing, SG, Standard Chartered and Solidarity Takaful.