HSBC Sri Lanka rolls out digital banking clinics

Tuesday, 15 September 2015 01:40 - - {{hitsCtrl.values.hits}}

HSBC has announced a series of digital clinics to facilitate its digital banking services and assist customers with their daily online banking requirements. The digital clinics will be held throughout the week at HSBC Premier Centre and branches in Bambalapitiya, Union Place, Wellawatte and Nugegoda.

Customers could walk into any one of these branches and seek assistance from dedicated bank staff that will be on hand to assist them with Personal Internet Banking (PIB) registrations and many other online services offered by the bank.

Given the increasing use of digital banking that has simplified life, customers will be able to enjoy these solutions with no annual or joining fee. Furthermore, they will be offered preferential rates on SLIPS performed via HSBC’s PIB service and stand to benefit with no additional charges for various transfer services, offering greater convenience and access from wherever they are, without the need to visit a branch.

“The introduction of these digital clinics solidifies our resolve to build and expand our digital banking capabilities and enhance the customer experience by fully integrating and embedding digital in all that we do. In effect, through these digital clinics we look forward to assisting our customers to register and start using our online banking platform for their day to day banking needs.” stated Nilantha Bastian, Head of Retail Banking and Wealth Management.

Through HSBC’s award winning Personal Internet Banking service, customers can perform a range of transactions including bill payments to over 25 merchants island-wide.

HSBC Sri Lanka was recognised for its digital capabilities by winning the Best Consumer Digital Bank Award in Global Finance’s World’s Best Digital Bank awards for 2015 (formerly known as the Best Internet Bank Awards).

The Best Internet Bank Award was won by HSBC from 2006- 2013, making this year the ninth year that HSBC has won the prestigious award.

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