Sanasa Life Insurance launches app for renewal officers

Monday, 11 August 2025 05:05 - - {{hitsCtrl.values.hits}}

Sanasa Life Insurance continues to enhance its digital footprint with the launch of a new in-house mobile application for renewal officers.

Commenting on the launch of the app and its relevance, Sanasa Life Insurance CEO Nuwanpriya Gunawardena said: “This technological innovation has a direct bearing on streamlining our operational activity. A mobile application such as this is not only about enhancing our digital competencies, but its main objective is enabling Renewal Officers to offer better and optimised services to their clients.”

This strategic initiative is aimed at enhancing both client services as well as field operational activity. The app offers a host of features including a user-friendly interface that allows renewal officers to access real-time client information, and carry out faster policy renewals. In addition, the mobile app offers heightened security safe guarding personal information of clients.

“With digitalisation taking the lead in almost every organisation, Sanasa Life Insurance has embarked on harnessing all achievable benefits information technology can offer. Being able to access client information, policy data, and provide personalised service while visiting clients via this mobile app, Renewal Officers save time and effort, thereby improving efficiency of the overall process,” said Gunawardena.

A unique feature of the app is Geo-tracking. This allows supervisors to monitor their teams in real time. Route maps define each renewal officer’s area and prevent unnecessary overlapping such as multiple visits to the same client.

Going digital means also ‘Going green.’ With no requirement for paper usage, renewals done via this mobile app contributes towards sustainable green initiatives as well. With much to look forward to, Sanasa Life Insurance has many more digital improvements lined up. From client service, productivity improvements, to AI manipulated tasks, digitalisation is the forerunner for the future.