LOLC General Insurance redefines motor insurance experience with V Help

LOLC General Insurance PLC Chairman/Principal Officer Kithsiri Gunawardena – Pix by Lasantha Kumara

Continuing its commitment to innovation and customer-centric solutions, LOLC General Insurance has strengthened its motor insurance proposition with the introduction of V Help, an enhanced value-added service designed to provide eligible policyholders with expert technical guidance, roadside assistance, and greater support beyond traditional insurance coverage.

Through V Help, customers gain direct access to the expertise of LOLC General Insurance’s Motor Engineering Unit, where qualified engineers provide professional guidance on a wide range of vehicle-related mechanical and electrical concerns. The service enables policyholders to better understand vehicle issues, make informed decisions, and receive timely assistance to minimise inconvenience and disruptions to their journeys.

From dashboard warning indicators and unusual engine noises to vehicle vibrations, transmission concerns, battery-related issues, electrical faults, and other technical matters, V Help provides customers with reliable guidance and expert advice remotely wherever possible.

Eligible policyholders can access V Help by contacting the LOLC General Insurance hotline on 011 500 80 80, where Motor Engineering specialists assess reported concerns and provide appropriate recommendations. When physical assistance is required, customers are seamlessly connected to LOLC General Insurance’s Roadside Assistance network through authorised service providers, offering support including battery jump-starts, flat tyre replacement, minor mechanical assistance, minor electrical repairs, and other approved roadside assistance services.

LOLC General Insurance PLC Chairman/Principal Officer Kithsiri Gunawardena said: “Insurance is evolving beyond the traditional concept of protection towards creating greater value through continuous engagement and meaningful customer support. At LOLC General Insurance, we are focused on anticipating the changing expectations of our customers and developing solutions that strengthen trust and confidence. The introduction of V Help reflects our commitment to advancing the motor insurance landscape through innovation and creating a more valuable experience for our policyholders”.

LOLC General Insurance PLC Chief Operating Officer Udaya Kumara said: “The introduction of V Help represents a significant step in our journey towards building a more holistic motor insurance ecosystem. Following the successful introduction of V Claim, our digital claims innovation that enables faster settlement of eligible claims, V Help further strengthens our ability to provide a more seamless and responsive service experience for our customers. Together, these solutions differentiate our motor insurance proposition by providing customers with comprehensive support throughout their journey, from a seamless claims experience to roadside assistance and expert technical guidance, setting a new benchmark for policyholder experience within the industry.As one of Sri Lanka’s leading general insurers, LOLC General Insurance remains focused on strengthening its capabilities through technology, expertise, and continuous improvement. The company continues to strengthen its market position by delivering solutions that create lasting value for policyholders and reinforce its standing as a trusted insurer of choice in Sri Lanka’s general insurance sector.