Thursday Jan 29, 2026
Thursday Jan 29, 2026
Tuesday, 20 January 2026 04:54 - - {{hitsCtrl.values.hits}}
LOLC General Insurance has reinforced its commitment to policyholders by delivering on its promises in the aftermath of recent natural disasters, setting new benchmarks for customer excellence within Sri Lanka’s insurance industry.
As part of a synergistic collaboration with Browns EV, LOLC General Insurance has initiated the replacement of brand-new EV vehicles for its policyholders whose Browns EVs were declared a total loss due to the recent unprecedented disaster caused by Cyclone Ditwah.
This step reflects the company’s customer-first philosophy, ensuring continuity of lifestyle, minimising financial disruption, and providing timely support, reassurance, and peace of mind during challenging times. It forms part of a broader set of measures proactively implemented by the company to assist policyholders and maintain a seamless and transparent claims experience following the disaster.
LOLC General Insurance PLC Chairman Kithsiri Gunawardena said: “At LOLC General Insurance, our promise goes beyond policy wording. It is about standing by our customers during their most challenging moments. Building on our strong financial position and the backing of the LOLC Group, this initiative, carried out in collaboration with Browns EV, demonstrates our commitment to turning promises into action and delivering real value to our policyholders when it matters most. I also extend my sincere appreciation to Browns EV for their collaboration and support during this critical initiative.”
Chief Operating Officer Udaya Kumara said: “Guided by our core values of integrity and service excellence, this initiative is a clear demonstration of how the company takes decisive action at the right time and in the right way, fulfilling the promises made to stand by policyholders during critical moments. Through these measures, LOLC General Insurance provides customers with confidence and peace of mind throughout their insurance journey, reflecting its commitment to act responsibly, efficiently, and in the best interests of policyholders.”
“In response to the recent calamities, the company has already settled a substantial number of claims reported after the catastrophe and is expediting the processing of all remaining general insurance claims. By ensuring prompt compensation and a seamless claims experience, LOLC General Insurance reaffirms its commitment to policyholders, providing reassurance at every stage of their insurance journey,” he added.
Recognised both locally and internationally, LOLC General Insurance continues its journey toward becoming the insurer of choice by delivering comprehensive and differentiated risk management solutions. Backed by globally renowned reinsurers, an island-wide branch network, and a team of highly experienced operational and sales professionals, the company remains committed to providing reliable protection, long-term value, and peace of mind. Through this unwavering focus, LOLC General Insurance continues to strengthen its position as one of Sri Lanka’s most trusted, sustainably growing, and customer-centric insurers.
