Thursday Nov 05, 2026
Thursday Nov 05, 2026
Monday, 12 October 2026 03:51 - - {{hitsCtrl.values.hits}}
Highlights from the Customer Service Week celebrations at HNB Life
HNB Life marked the commencement of Customer Service Week 2026 with a special event held at its Customer Experience Center, bringing together employees to celebrate the organisation’s commitment to delivering exceptional customer experiences.
Simultaneously, HNB Life branches across the island launched their own Customer Service Week initiatives, engaging teams in a range of activities centered around this year’s theme, “The Extra Mile.”
As a life insurer, where customer relationships are built on trust, empathy, and long-term commitment, delivering superior service remains at the heart of HNB Life’s business philosophy. The company continues to place strong emphasis on enhancing every customer interaction, recognizing that exceptional service is not merely a function, but a key driver of customer confidence and loyalty.
Commenting on the significance of the week, HNB Life Executive Director/Chief Executive Officer Lasitha Wimalaratne stated, “The nature of our business places us alongside our customers during some of life’s most significant moments. This responsibility demands more than products and processes. It requires empathy and a genuine commitment to understanding customer needs. The Customer Service Week provides an opportunity to recognise the dedication shown by our teams every day and to reaffirm our focus on delivering meaningful experiences that create lasting value for our customers.”
As part of its ongoing transformation journey, HNB Life continues to invest in technology and digital innovation to make insurance more accessible, convenient, and intuitive. From digital onboarding and self-service capabilities to enhanced customer support channels and personalization, the company is focused on creating seamless experiences while maintaining the human touch that customers value most.
Sharing his thoughts, HNB Life EVP/Chief Marketing and Customer Experience Officer Dinesh Yogaratnam stated, “At HNB Life, customer centricity is not a function but a philosophy that guides every aspect of our business. From product development and process enhancements to digital innovation and service delivery, our focus remains firmly on creating value for our customers. The theme ‘The Extra Mile’ is a fitting reflection of our culture, and I extend my appreciation to our teams whose commitment to excellence inspires them to consistently exceed expectations. Their relentless pursuit of better ways to serve our customers continues to strengthen the trust placed in our brand.”
