First Capital launches first Smart Assisted Customer Onboarding platform

Tuesday, 12 May 2026 05:58 - - {{hitsCtrl.values.hits}}

Chief Technology and Digital Officer Mithila Abeysekera

First Capital Holdings PLC, has taken a significant step forward in reshaping the investment experience with the launch of the country’s first Smart Assisted Customer Onboarding platform with the use of an Avatar.

Backed by over 40 years of experience and trust, First Capital continues to evolve in line with how customers engage today placing greater emphasis on speed, simplicity, and accessibility. This latest innovation reflects a clear shift towards a more intuitive, digital-first experience designed for a new generation of investors.

At the centre of this transformation is SAVI (Smart Assistant for Virtual Investments), an Avatar designed to be both intuitive and efficient, SAVI guides customers through the entire account opening and KYC verification process in a seamless, step-by-step journey eliminating the need for calls, paperwork, or long, unguided processes.

With this new system, customers can now complete their onboarding anytime, from anywhere, directly via the First Capital website, also can complete the video verification seamlessly during the application submission process, allowing users to move through the process at their own pace, without interruption.

Chief Technology and Digital Officer Mithila Abeysekera said: “At First Capital, we are focused on making investing more accessible by aligning with how our customers live and interact today. This smart assisted onboarding experience is designed to remove friction from the very first step. With SAVI, we are offering a simpler, faster, and more convenient way for customers to get started without compromising on accuracy or security all the while leveraging on the latest cutting edge technologies.”

The impact of this advancement is both immediate and meaningful. Integrated Optical Character Recognition (OCR) technology enables faster and more accurate document verification, while system-driven prompts and real-time updates replace manual follow-ups, creating a fully guided and seamless onboarding experience. This reflects First Capital’s continued investment in technology to make investing simpler, more accessible, and inclusive for a broader audience.

Importantly, the platform is built on robust security protocols, ensuring that while the experience is faster and more convenient, it remains reliable and secure.

First Capital has partnered with Nagarro to bring Sri Lanka’s first smart assisted onboarding platform to life, transforming how customers begin their investment journey. The solution streamlines and accelerates onboarding through real-time verification, intelligent automation and a fully guided user experience, significantly reducing friction and drop-offs while enhancing overall accessibility and ease of use.