Friday Jan 23, 2026
Friday Jan 23, 2026
Friday, 23 January 2026 00:02 - - {{hitsCtrl.values.hits}}
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| Chatura Hettiarachchi |
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| John Gamble |
In a groundbreaking move set to revolutionise Sri Lanka’s insurance landscape, serial entrepreneur Chatura Hettiarachchi is partnering with insurance technology veteran John Gamble to introduce cutting-edge digital solutions that have already transformed the Australian market.
This collaboration brings together Hettiarachchi’s boutique management consultancy firm RevgenX and Gamble’s ISO-certified uBind platform, a combination poised to usher Sri Lankan insurance into the AI-driven digital age with advanced agentic AI capabilities that promise to fundamentally reshape how insurance operations are conducted.
Chatura Hettiarachchi’s story is one of remarkable achievement and unwavering commitment to his homeland. As an immigrant from Sri Lanka who has dominated multiple industries across Australia, Hettiarachchi has never forgotten his roots. Throughout his career, he has consistently brought foreign remittance back to Sri Lanka, supporting the country’s economic development while building his business empire abroad.
As the Founder and Director of RevgenX and Optim IT Solutions Pty Ltd in Australia, Hettiarachchi has established himself as a leader in digital transformation and business strategy. His boutique management consultancy firm has successfully helped companies across diverse sectors, including Insurance, Healthcare, Legal, Manufacturing, and Retail, navigate their digital transformation journeys. With a proven track record of delivering measurable results, RevgenX has become synonymous with innovation and excellence in the Australian market.
Hettiarachchi’s approach combines strategic partnership building, advanced business relationship management, and a deep understanding of how technology can drive business enhancement. His expertise spans from Microsoft Dynamics AX consulting for major conglomerates to comprehensive facilities management services, demonstrating his versatility and depth of knowledge across industries.
With over 20 years of experience in the insurance technology space, John Gamble, CEO of uBind, brings unparalleled expertise to the partnership. Under his leadership, uBind has emerged as a game-changing platform that addresses one of the insurance industry’s most persistent challenges: the complexity of building and deploying digital insurance solutions.
As Gamble has noted, a significant portion of insurance is still transacted manually or relies on outdated, clunky software. uBind was created to solve this fundamental problem. The platform provides the technology to distribute insurance and sell at scale, with comprehensive tools to manage, refine, and optimise insurance operations, all without the nightmare of building custom insurtech solutions from scratch.
uBind: ISO-Certified Excellence and Award-Winning Innovation
The uBind platform stands out not just for its technological capabilities but also for its rigorous commitment to quality and security. The product has achieved full ISO certification across all relevant standards, demonstrating its enterprise-grade reliability and security protocols. This certification provides Sri Lankan insurance companies with the confidence that they are adopting a platform that meets the highest international standards for quality management and information security.
uBind’s excellence has been recognised through multiple fintech awards in Australia. The platform has been a finalist in prestigious competitions including the FinTech Australia Finnie Awards for Excellence in Insurtech in 2021, 2023, and 2024, cementing its position as a leader in the Australian insurtech ecosystem. These accolades reflect not just technological innovation but real-world impact and value delivery to clients.
The platform’s capabilities are comprehensive and transformative:
What truly sets uBind apart in the global insurtech landscape is its revolutionary AI orchestration layer, a sophisticated agentic AI system that transforms how insurance companies operate. This groundbreaking technology addresses the industry’s most critical challenge: harmonising disparate legacy systems accumulated over decades while delivering human-like intelligence in customer interactions.
The agentic AI layer functions as an intelligent orchestrator, seamlessly connecting policy administration systems, claims management platforms, customer relationship management tools, accounting software, document management systems, and third-party data providers into a unified operational ecosystem. Rather than requiring expensive system replacements, uBind’s AI agents work with existing infrastructure, creating a modern digital nervous system that delivers next-generation capabilities while protecting years of data and process investments.
These AI agents don’t just follow rigid rules, they understand context, make informed decisions, and communicate naturally. They can read and respond to emails, process complex requests, coordinate between multiple systems, and handle nuanced situations that traditionally required human intervention. This means insurance companies can provide 24/7 service that feels genuinely personal and responsive, while simultaneously reducing operational costs and eliminating bottlenecks.
Imagine a customer emails at 11 P.M. requesting motor insurance for their new vehicle. The AI agent immediately reads the email, queries the vehicle registration database, verifies driving history, calculates risk factors, generates a personalised quote, and sends a professional response within minutes, complete with policy options and a secure payment link. When the customer purchases, the AI processes payment, generates documents, updates the CRM, and schedules renewals automatically. What traditionally took days now happens in minutes, creating an exceptional customer experience and competitive advantage.
When an accident occurs and photos are emailed, the AI agent analyses the damage using computer vision, creates a claim, verifies coverage, estimates repair costs, contacts preferred workshops, arranges courtesy vehicles for urgent cases, and sends comprehensive updates, all within 30 minutes. Throughout the repair process, it monitors progress, coordinates with workshops, processes invoices, and keeps customers informed. What typically required weeks of back-and-forth is compressed into hours.
The AI system works proactively too. When a home insurance policy approaches renewal, it analyses market valuations, reviews claims history, identifies applicable discounts, recalculates premiums, and sends personalised recommendations explaining why coverage adjustments are important. If customers have questions, the AI engages in nuanced conversations, compares scenarios, discusses local trends, and processes adjustments, all through natural email exchanges. This drives higher retention and better risk management.
For complex broker queries about clients with multiple policies, the AI searches all systems, compiles claims history, analyses premium information, runs bundling scenarios, identifies discounts, and delivers comprehensive reports with actionable recommendations, in minutes instead of days. This strengthens broker relationships and improves competitive positioning.
Even regulatory compliance becomes automated. The AI monitors requirements, extracts data from multiple legacy systems, performs validation, generates charts and analyses, drafts explanations for anomalies, and produces submission-ready reports days before deadlines. Work that previously took weeks now takes hours, freeing compliance professionals for strategic risk management while reducing penalty risks.
This AI orchestration delivers cascading benefits throughout organisations. Customers receive 24/7 instant responses regardless of complexity, dramatically reduced claim processing times, proactive personalised service, and seamless frustration-free interactions. Insurance companies achieve massive operational cost reductions, improved underwriting accuracy, enhanced fraud detection, higher retention rates, scalable operations without proportional staff increases, and real-time business intelligence. Staff and brokers are liberated from repetitive tasks to focus on high-value customer interactions and complex problem-solving, with instant access to comprehensive information and enhanced job satisfaction as roles evolve toward strategic relationship management.
The uBind platform has powered successful launches for major players in the Australian insurance market, including partnerships with global giants like Willis Towers Watson, QBE, IAG, Liberty, Chubb, and HDI. The platform’s versatility allows it to serve insurance companies, underwriting agencies, insurance brokers, and insurtech startups alike, providing each with tailored solutions that address their specific needs.
The partnership between Hettiarachchi and Gamble represents a unique opportunity for Sri Lanka’s insurance sector. While many insurance companies in Sri Lanka still rely on manual processes and legacy systems, this collaboration offers a proven pathway to digital modernisation that leapfrogs traditional development stages and goes straight to AI-powered operations that rival the world’s most advanced markets.
The arrival of uBind in Sri Lanka, backed by RevgenX’s consultancy expertise, signals more than new technology—it represents a fundamental shift in how insurance operates in the Sri Lankan market. With agentic AI orchestrating seamless operations across legacy systems, Sri Lankan insurance companies can now offer service levels that rival or exceed those of insurers in the world’s most developed markets.
As Sri Lanka’s insurance industry stands at the threshold of digital transformation, the partnership between Chatura Hettiarachchi and John Gamble offers a compelling vision of what’s possible. By combining world-class AI orchestration technology with deep local market knowledge and proven business transformation expertise, they are positioned to help Sri Lankan insurers not just catch up with global standards but leapfrog into the future of insurance technology.
The capabilities demonstrated, from automated customer onboarding to intelligent claims processing, proactive policy management, complex query resolution, and compliance automation, are not a distant future but an available reality. Insurance companies in Australia are already benefiting from these transformative technologies, and Sri Lankan insurers can now access the same proven platform.
This venture represents more than business opportunity, it’s about bringing international excellence home, about a successful immigrant entrepreneur giving back to his homeland, and about ensuring that Sri Lankan insurance consumers have access to the same quality of service and innovation that customers in developed markets enjoy. The digital revolution in Sri Lankan insurance has arrived, and it comes with ISO certification, multiple awards, two decades of proven success, and AI agents ready to transform how insurance works.
