Monday Oct 13, 2025
Monday Oct 13, 2025
Thursday, 9 October 2025 05:22 - - {{hitsCtrl.values.hits}}
The Bank of Ceylon (BOC), the nation’s leading financial institution, further strengthened its customer service network with the launch of 50 new ‘BOC Connect’ Agent banking service centres across the country. The initiative aims to bring everyday banking services closer to customers living in rural and semi-urban areas, making financial access more convenient and inclusive.
Established in 1939, the Bank of Ceylon now operates over 2,400 customer touchpoints, including 660 local branches, a full-service banking subsidiary in London and four overseas branches. The introduction of the ‘BOC Connect’ Agent banking concept marks a key step in the bank’s ongoing service expansion.
Implemented in partnership with the Sri Lanka Postal Department, more than 100 BOC Connect service centres have already been established in selected post offices island-wide. This collaboration has allowed the bank to reach more customers efficiently and meet their growing service needs with ease.
The BOC Connect network enables customers to carry out a wide range of essential banking services, including cash deposits and withdrawals, money transfers, bill payments, and mobile reloads. Powered by BOC’s advanced digital banking technology, all transactions are processed instantly, ensuring a fast and secure customer experience.
Bank of Ceylon Acting General Manager/Chief Executive Officer Y.A. Jayathilaka said: “The BOC Connect Agent banking service, which was launched in 2021, has now expanded to 225 service centres and has earned the trust of our customers. Bank of Ceylon has always been at the forefront of digital innovation, and I would like to mention that the BOC Connect service centres, which have been empowered by it, have been designed to make banking easier and more secure for customers.”
Bank of Ceylon Deputy General Manager (Branch Operations) Priyal Silva noted that the initiative represents a major step toward decentralising access to financial services. “The BOC Connect Agent banking concept can be introduced as taking the daily banking activities of customers away from the confines of city-bound bank branches to their own villages.”
“Accordingly, we, as Bank of Ceylon, are constantly committed to creating a more efficient and convenient banking environment for our customers by introducing a wide range of unique bank accounts, and expanding our branch network to make it easily accessible to the public. We have been able to bring banking services to the fingertips of our customers through mobile tools such as BOC Flex,” he said.
As one of the country’s most trusted financial institutions, the Bank of Ceylon continues to play a leading role in promoting financial inclusion through customer-centric and sustainable initiatives such as BOC Connect. With a legacy spanning over eight decades, the bank remains committed to driving a strong, resilient, and financially empowered society across Sri Lanka.
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Eastern Province
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