Friday Mar 27, 2026
Friday Mar 27, 2026
Friday, 27 March 2026 05:14 - - {{hitsCtrl.values.hits}}
From left: Standard Chartered Bank Head - Credit Cards and Personal Loans Tyronne Vasavan Head - Affluent Segment and Acquisition Joy De Alwis, Value Centre General Manager - Affluent and Head Wealth Management Lasitha Wijeratne, Head - Corporate Affairs, Brand and Marketing Kumudu Munasinghe, Executive Director and Head - Wealth and Retail Banking Chamikara Wijesinghe, Pointlabs Technologies Founder/Chief Executive Officer Dilip Devarya Samudram, Chief Technology and Innovation Officer Phanish Bhardwaj, Chief Finance Officer Anoj Silva, General Manager - South Asia Gayan De Silva
Text and pic by P.D.De Silva
Pointlabs Technologies Ltd., an emerging AI-driven loyalty and engagement technology company with operating entities in the UAE and Sri Lanka, announced the launch of Sri Lanka’s first AI-powered voice concierge platform for Standard Chartered Priority customers at the Hilton on Wednesday, 18 March 2026.
This first-of-its-kind solution has been designed exclusively for Standard Chartered’s Priority Banking segment, redefining how affluent customers can access curated lifestyle and travel services including personalised travel recommendations, manage itineraries, and access concierge services seamlessly through AI-enabled voice interaction, transforming Premium Banking through conversational AI.
The newly launched Voice Concierge Platform enables eligible premium clients to access curated travel and lifestyle recommendations, make bookings and manage itineraries, receive real-time assistance through voice-enabled interactions and enjoy personalised, AI-driven concierge services.
Powered by advanced conversational AI, the platform delivers a frictionless experience, blending intelligent automation with premium human-assisted services where required.This initiative marks a significant milestone in Sri Lanka’s digital banking evolution, positioning Standard Chartered Priority at the forefront of innovation in client engagement.
Pointlabs Technologies Ltd. Founder and Chief Executive Officer Dilip Devaraya Samudram said: “We are proud to introduce the region’s first AI-powered voice concierge platform for Standard Chartered Priority customers. This launch demonstrates our commitment to building scalable, enterprise-grade AI solutions that enhance premium customer experiences while supporting financial institutions in their digital transformation journey.”
Standard Chartered Sri Lanka Executive Director and Head - Wealth and Retail Banking Chamikara Wijesinghe said: “We are pleased to bring this innovative AI-powered voice concierge developed by Pointlabs to our Priority banking clients enhancing access to personalised travel, lifestyle experiences and much more. The proposition resonated with us strongly from the outset aligning seamlessly with solutions we offer.”
The Sri Lanka launch further strengthens Pointlabs’ South Asian expansion strategy and represents a strategic validation of Pointlabs’ scalable AI infrastructure and its ability to deliver secure, enterprise-ready solutions to global financial institutions operating in regulated environments.
Standard Chartered Sri Lanka Executive Director and Head - Wealth and Retail Banking Chamikara Wijesinghe
Pointlabs Technologies Ltd. Founder and Chief Executive Officer Dilip Devaraya Samudram
