Customer experience guru Ron Kaufman meets BOI, SLPA heads

Renowned global customer experience guru Ron Kaufman last week met with the Board of Investment of Sri Lanka (BOI) Chairman Dinesh Weerakkody and Sri Lanka Ports Authority Chairman Keith D. Bernard to discuss the current economic climate and investment opportunities in both Colombo Port City and on shore. They discussed strategies for public sector capacity development. Ron Kaufman, who led an event in Sri Lanka in 2017, has built a globally renowned reputation as a leading educator on Uplifting Service performance and Building Service Cultures. Ron is the author of the New York Times bestselling book “Uplifting Service: The Proven Path” and 14 other books on customer service, business, and inspiration.