Qantas shelves wi-fi in the sky

Wednesday, 5 December 2012 00:02 - - {{hitsCtrl.values.hits}}

Qantas’ much publicised trial of in-flight internet access has officially been shelved due to a lack of interest, with passengers said to prefer sleep over browsing the web.

Qantas began a trial service in March which gave travellers on Airbus A380s flying to Los Angeles and London in-flight connectivity using their Wi-Fi enabled laptops and other devices.

But it said today that while keen to offer the Wi-Fi service to long-haul passengers, less than five per cent of customers had made use of it and it was discontinued last month.

“The commercial trial found that the customer take-up of the Wi-Fi service was extremely low,” a spokesman said.

“Most of our A380 services operate at night and so another dampener on demand was the fact people preferred to sleep than surf the web.”

Cost was also likely a factor, with the price ranging from $12.90 to $39.90 for various data packages.

“Naturally, the costs associated with offering a reliable internet connection in-flight are significantly higher than on the ground, particularly when you are flying over vast expanses of ocean and can’t connect to ground towers,” the spokesman said.

Qantas said customers indicated they would prefer better internet access at airports, so the airline was investing in upgrading Wi-Fi technology across its domestic and international lounge network.

“Right now, our customers are telling us that access to the internet on the ground is more important than in the air,” the spokesman said.

“We will continue to evaluate demand for Wi-Fi options onboard.”

Qantas passengers will still be able to send and receive text messages and make telephone calls in-flight on A380s, selected B747s and A330 aircraft.