Mihin Lanka rewards passenger feedback with free flights

Wednesday, 30 April 2014 00:00 - - {{hitsCtrl.values.hits}}

Mihin Lanka, Sri Lanka’s national low cost carrier recently conducted a ‘Feedback Form Draw’ at the Mihin Lanka Head Office in Colombo to reward passengers for their valued feedback after flying with the airline. The Mihin Lanka Feedback Form Draw was carried out by Asanka Fernando, Head of Sales, Mihin Lanka in the presence of Mihin Lanka’s senior management and staff. The winner selected from the Feedback Form Draw was Zacky Badurdeen from Kollonawa. Mihin Lanka hands out feedback forms to all passengers on their flights and every six months, the forms are entered into a draw where a Mihin Lanka passenger wins a return ticket to any destination of their choice.

The Mihin Lanka feedback form is a crucial part of the airline’s efforts to improve its service and passenger experience. All feedback forms are assessed by Mihin Lanka’s senior management who analyze all the passenger’s points and take all their suggestions into consideration. The Mihin Lanka feedback form is available on all of the airline’s flights and all passengers are welcome to fill it in and share their thoughts about the airline’s service, in order to stand a chance of winning a free return ticket with the airline. Commenting on Mihin Lanka’s dedication to maintaining a superior level of service, Mihin Lanka CEO/Chairman Nishantha Ranatunga stated: “Mihin Lanka is committed to providing each and every one of our customers with an enjoyable and quality experience on-board our flights. We encourage all passengers to fill out our feedback form, and have even commenced this draw to encourage passengers to keep giving us their feedback as it is extremely valuable to us. Mihin Lanka is dedicated to building on constructive criticism and we are proud to give back to our passengers and reward them for their input and suggestions.” Mihin Lanka is a leading low fare airline in South Asia that operates across many destinations in the Indian Sub-continent, Middle-East and South East Asia. Since its launch in 2007, Mihin Lanka has come a long way, becoming one of the region’s most admired affordable travel brands. The airline strives to maintain the highest standards and is the only low fare airline which provides a complimentary on-board meal – and a free checked-in baggage allowance. Focused on delivering the best to its customers, Mihin Lanka continuously engages with and rewards customers, in order to further fulfil its mission of being the leading low cost airline on the Sub-continent.