Friday, 27 February 2015 00:00
Apart from being one of the most innovative and forward thinking business boutique hotels in the city, Colombo Courtyard has achieved another unique milestone in its history as being the first in Sri Lanka to implement a WIFI based smart TV and IPTV solutions. This smart technology and versatile in-room entertainment solution offers relevant information, relevant entertainment and relevant services that cater to all kinds of hotel guests from around the world.
This specific Swedish technology solution is especially provided by Global Invit Solutions, developed by the people of LAVA (http://invitpeople.com/invit-explore.html). Presently this solution is available in 7,000 hotel rooms in Scandinavia only and Colombo Courtyard is the first in Asia to get the solution to enhance the guest services. Even though currently there is no charge, it would end up being one tenth of what the other hotels may charge for the following services.
This smart solution works alongside normal TV and provides four unique services: 1) Media on Demand (video and/or music); up to 30 free of charge movies available for screening at any time. 2) Use your subscription services; guests can login to their own music and video services such as Netflix or Spotify. 3) Play-TV and Over The Top services (OTT); allows applications such as Youtube, Ted Talks, Vevo and other On demand TV services such as BBC i-player. 4) Content Share; one of the best features as it allows guests to stream media content from their own personal devices or smart phones directly. As one of the Directors Abeer Thapar quoted, “Like having a giant iPad or Tablet on the wall!”
Additionally this system provides numerous features such as in room billing and express check out services, laundry service, ability to play games, guest messaging and customisable language options to cater to their global clientele.
All these value added services will enhance the guest experience as they have the ability to be relevant and engaging, while conforming to their goals of being environmentally conscious and friendly to carry on with our sustainability policies i.e. the cost saving of paper in this industry. This will make the TV experience for the guest more relevant and engaging.
Currently Colombo Courtyard has a multitude of guest services that are being currently offered, which includes a chauffeur driven airport pickup and drop service in an air-conditioned SUV, possibility of arranging personalised city tours within Colombo or even outside depending on the guest requirement. They also offer a seamless check in process where you could even book an early check-in dependent on the availability. In room dining and a same day dry cleaning/pressing service is available for the discerning business traveller.
Colombo Courtyard a small luxury boutique hotel supports various outlets like the Cloud Cafe, which encapsulates dining up in the stars on a starry night which is quite popular and frequented by discerning visitors who love the ambience and the food. Then the industrially themed Loft Lounge Bar, which has earned a reputation of serving up of delicious, award winning cocktails to entice those taste buds.
Recently the Happy Hour has gained immense recognition and custom among the local and expatriate communities in Colombo. And the Scarlet Room, which offers some authentic Italian and Mediterranean cuisine, where the Pappardelle Pasta and obviously all the original sauces are freshly prepared to tantalise your palate! Amber spa at Colombo Courtyard being one of the last Spa’s to join the fray in the recent years, has gathered massive appeal as only few of them can boast of the Hot Stone Therapy carried out by our qualified Balinese therapist who administer more than just this, to a most relaxing aromatherapy session to unwind after a stressful day!
In conclusion, what Colombo Courtyard has done is enhance the guest experience by providing relevant value added services at no extra cost to the guest. This would be an unrivalled approach compared to most other hotels where there will be charging for this service addition.
With all the above in mind, this being another first from Colombo Courtyard, they are certainly paving the way for a much more cost effective solution for all other pending hotels that should be looking into this technology to be utilised in their respective hotels.