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The iconic Taj Mahal Palace, Mumbai has recently catapulted to the top spot, according to an evaluation by TrustYou, the world’s largest guest feedback aggregator.
A Media Promoter Score of 95 coupled with a strong customer validation through 9,000 plus user reviews, the highest received by any city hotel globally, places the luxury address from Mumbai amongst some of the finest names in hospitality including the Four Seasons’ George V, Paris, the Mandarin Oriental, Bangkok and La Reserva, Paris.
Speaking on the recognition, Taljinder Singh, Area Director, Mumbai Hotels and General Manager, The Taj Mahal Palace, Mumbai said: “This would have never been possible without the unmatched dedication of the entire team at the hotel and the patronage of our guests. The Taj Mahal Palace has always carved a niche for itself and chronicled several firsts. What makes the ranking even more special is the fact that it is guest feedback that has brought us the honour.”
The hotel achieved the leading spot by virtue of evaluation across various parameters (which includes, check in, room, sleep experience, location, facilities, food and beverage, checkout experience and the team) that culminate into the overall customer experience. City hotels with over 200 rooms were considered for the evaluation across all major cities globally.
