Thursday Dec 12, 2024
Thursday Dec 12, 2024
Tuesday, 31 January 2023 02:46 - - {{hitsCtrl.values.hits}}
SriLankan Airlines has unveiled a new and improved mobile app that is designed for optimum user-friendliness.
The enhanced app will afford customers greater ease and flexibility in managing their flight bookings, purchasing value-added services, enrolling for a FlySmiLes account and performing a variety of other tasks.
The new app provides greater autonomy for customers through added features that are exclusive to the app. Customers will be able to choose their in-flight meal; reserve seats; change travel dates and sectors; buy value added services such as excess baggage, travel insurance and duty-free items; and check-in for flights well in advance.
The ability to manage flight bookings, even while on the move, remains entirely with passengers who will be empowered to exercise greater control in shaping their journey independently and dynamically. Customers’ in-app experience is inclined to be further enhanced with the new ‘My Trips’ feature. My Trips will organise and present important information that a customer requires for an upcoming flight in a timely fashion on the app’s homepage.
The homepage includes other up-to-minute information on the flight schedule and allows users to search and stay on top of the departure and arrival times of flights. Customers can also stay updated and not miss out on the latest deals and promotional fares. Additionally, registering for a FlySmiLes frequent flyer account is made easy with the revamped app. Enrolled members will have the added benefit of being able to redeem miles for air tickets via the app. CEO Richard Nuttall said: “Mobile is a priority for SriLankan Airlines. The past three years have seen a massive increase in the use of mobile. Our guests are now increasingly managing their lives through their smart phones as they offer ever new levels of convenience and personalisation. The SriLankan app provides these advantages and more, as we create the best user-experience yet for customers to manage their travel with us.”
“SriLankan Airlines has reached another milestone in its innovation roadmap with the new app, which allows passengers to book an entire trip with just a few taps. The app will evolve with each new wave of technology and as we continue to make strides in the realm of digitalisation, where the sky is truly the limit,” added Group Head of Information Technology Chamara Perera.
SriLankan is currently working on introducing more features to the app in the coming months, creating extra reasons for customers to select the app as their preferred platform to book flights. The app is available for Android and iOS users through Google Play and App Store.
