SriLankan Airlines rewards the winner of the passenger survey

Thursday, 2 November 2017 00:00 - - {{hitsCtrl.values.hits}}

From left: SriLankan Airlines Senior Manager Product Development Senaka Bandaranayake, Head of Cabin Services (Acting) Buddhika Manage, the lucky winner Dr. Chandima Tilakaratne, Senior Product Development Executive Erandi Malaviarachchige and Product Development Manager Ramani Jayasinghe

SriLankan Airlines, the national carrier and oneworld member airline, held its monthly draw to select the lucky winner from those who provided feedback by taking part in the international passenger survey.

At the draw, senior lecturer Dr. Chandima Tilakaratne emerged as the lucky winner for June. She was awarded a return air ticket to a destination of her choice, directly operated by the airline.

“It was a pleasant surprise to learn that I have been selected the winner of a return ticket to any destination within SriLankan Airlines’ online route network. This will contribute towards my travels overseas to enhance my academic career by attending a conference or a training program. I feel that I am very lucky,” Dr. Tilakaratne said after receiving the prize.

Since 2011, the airline has been conducting continuous passenger surveys across its network to obtain feedback on customer experience and satisfaction. Having started with a paper-based survey form translated into 11 languages, these surveys have evolved into electronic platforms, enabling the airline to capture feedback on ipads, the SriLankan app, the web, from kiosks and from individual passenger screens on board the aircraft. A passenger is eligible for the monthly draw by answering all compulsory questions on the questionnaire.

While portraying the inherent warmth and hospitality of the country, SriLankan Airlines continues to enhance its product and service offering to create a memorable travel experience for its passengers.

Recently the airline was awarded the Four Star Rating in the major regional airline category by the Airline Passenger Experience Association (APEX) in its first ever airline industry rating program solely based on passengers’ feedback. The other awards include Asia’s Cultural Airline and Asia’s Leading Airline to the Indian Ocean at the World Travel Awards 2017.

The airline currently provides convenient connections across its network of 104 destinations in 47 countries along with codeshare operators. Its latest daily direct connectivity to Melbourne will see travellers enjoying hassle-free connections between the two cities and beyond Colombo. As a member of the oneworld alliance, the airline offers its passengers the opportunity to explore over 1,000 destinations across its extensive network.