Singapore Airlines has been named this year’s ‘Best Airline in the World’ in the TripAdvisor Travellers’ Choice Awards for Airlines 2018. The Airline has also been recognised in seven other categories of the awards by the international travel planning and booking site.
Winners of the Travellers’ Choice Awards for Airlines 2018 were selected based on reviews by global travellers focusing on outstanding service, quality and value. TripAdvisor uses an algorithm that takes into account the quantity and quality of airline reviews and ratings over a 12-month period to determine the award recipients.
“We are honoured to be this year’s recipient of the Best Airline in the World title in the prestigious TripAdvisor Travellers’ Choice Awards for Airlines 2018. The award is a validation of the hard work and dedication of our thousands of staff all around the world, who focus their attention every day on ensuring that Singapore Airlines remains competitive on a global level,” said Singapore Airlines CEO Goh Choon Phong.
“Our business model is based around three main pillars – product leadership, service excellence and network connectivity. We are continuing to invest heavily in all three areas to ensure we have industry-leading offerings that meet and exceed our customers’ expectations, both on the ground and in the air.”
In addition to the “Best Airline in the World’ title, SIA is the recipient of the following seven award categories this year: Best Airline – Asia; Best International First Class – World; Best Economy Class – World; Best International First Class – Asia; Best Economy Class – Asia; Travellers’ Choice Business Class – Asia and Travellers’ Choice Premium Economy Class – Asia.