SIA introduces access to mobile boarding passes via Google Pay

Tuesday, 4 September 2018 00:00 - - {{hitsCtrl.values.hits}}

Customers travelling with Singapore Airlines (SIA) can now have the added flexibility of saving their mobile boarding pass on Google Pay, the digital wallet platform and online payment system developed by Google.

With this new initiative, customers without any check-in baggage can simply produce their boarding pass, which is saved to Google Pay, and proceed straight to the boarding gate after clearing immigration formalities.

A customer will require an Android mobile device and first generate his or her mobile boarding pass via the SingaporeAir mobile app before being able to save it to Google Pay.

Prior to introducing this feature, SIA also embarked on other digital projects with Google to develop a more efficient on-ground experience for customers. These include initiatives with Google Flight, Google Now and the more recent Google Home. Through these initiatives, customers are able to search for flight information, receive booking confirmation emails and set reminders for upcoming flights.

“Our partnership with Google and the introduction of saving one’s mobile boarding pass to Google Pay is an example of SIA’s continued investment to broaden and enhance our digital capabilities. This ultimately demonstrates our commitment to constantly enhance the travel experience, making it even more seamless for our customers,” said Senior Vice President Sales and Marketing Campbell Wilson.

Checking-in for flights via a mobile boarding pass on Google Pay is available only at certain airports. Check Singapore Airlines’s website for the updated list.