ONYX Hospitality Group enhances hygiene and safety across every step of guest journey

A housekeeping team member servicing a room at Shama Lakeview Asoke Bangkok 

In preparation to welcome travellers back to its hotels, resorts and serviced apartments across the Asia-Pacific and to reassure guests who are currently in residence, ONYX Hospitality Group has announced enhanced operational hygiene and safety standards as part of a brand-new ‘ONYX Clean’ initiative that will be implemented across its full portfolio that includes brands and properties such as Amari, OZO, Shama and Oriental Residence Bangkok. 

With ‘ONYX Clean’, every property within the ONYX Hospitality Group portfolio will adhere to an updated and consistent list of housekeeping, maintenance and service delivery protocols. Photo shows the sanitisation of high-traffic and common-touch areas at the lobby of Shama Lakeview Asoke Bangkok.

‘ONYX Clean’ will impact every step of the guest journey from arrival to departure, with updated standards and operational procedures that complement the Group’s existing industry-leading health and safety initiatives. 

‘ONYX Clean’ will be introduced across all of the company’s 52 properties across seven countries in the coming weeks, and at all new openings. All properties with temporary suspended operations will reopen with full ‘ONYX Clean’ implementation, as team members take this unprecedented opportunity to prepare, train and finetune procedures for the return of the first guests.

During this operational hiatus, ONYX team members are continuously engaged while staying home as they participate in an online learning platform that offers a wide variety of training programs, including in-house produced educational videos that help deliver awareness on pathogen risks and demonstrate the enhanced cleaning and sanitising methodologies and updated guest service protocols. 

Each property has appointed an in-house ‘ONYX Clean’ champion who will ensure the implementation and internal audit of all standards based on a property-wide checklist developed in partnership with Ecolab, a global leader in hygiene, safety and energy technology solutions and supplier of many cleaning products used by ONYX Hospitality Group properties.

“As one of the leading medium-sized hospitality players in the Asia Pacific region, we have always taken pride in our high levels of hygiene and our long standing commitment towards the safety and well-being of our guests, team members and the community,” said ONYX Hospitality Group President and CEO Douglas Martell. 

“With the impact of COVID-19 leading to new norms and heightened consumer interest in hygiene and safety, we would like to assure all travellers – both new and returning – that we have their safety and well-being as our number one priority. Every property will adhere to an updated and consistent list of housekeeping, maintenance and service delivery protocols. Given the importance of safety, our portfolio size and the pace at which we collaborate, we will prioritise and implement all these revised measures within a matter of weeks,” he added.

As part of the ‘ONYX Clean’ initiative, a room seal will be placed on every guest room door to indicate to arriving guests that their personal space has not been tampered with since being thoroughly cleaned and disinfected. 

The revised standards of the ‘ONYX Clean’ initiative take into consideration every step of the stay journey that is visible to guests, as well as the ‘unseen’ heart-of-house areas such as team member dining and locker rooms, receiving bay, food and supplies storage, and kitchens.