Increasing operational efficiency in hospitality establishments main focus of SLHC

Sri Lanka Hospitality Consultants (SLHC) provides consultancy services with insights into local tourism trends with a global perspective. With expert consultants who share their passion for the tourism industry in Sri Lanka, SLHC provides 360-degree hospitality management within the numerous criterions under asset and general management of a hotel. 

SLHC CEO Renuke Coswatte

The key areas that SLHC provide within asset management services are maintaining of all the amenities that a hospitality establishment has, such as laundry and public area services, property housekeeping, maintenance services of the property, front of house services, kitchen and food and beverage services, human resources and setting up of financial divisions as well. 

The company also focuses on all supporting aspects of hospitality management such as sales, revenue and customer retention, marketing, public relations, branding, social media management, mystery guest audits, IT related services, project management, human resources services, hotel pre-opening and branding projects, events and promotional strategy development. 

“Sri Lanka Hospitality Consultants consists of a group of expert hospitality leaders who share a great passion towards the development of the tourism industry in Sri Lanka,” said SLHC Chief Executive Officer Renuke Coswatte. He went on to state, “Our final aim is to uplift the tourism industry by assisting with the operations of a hotel on a consultancy basis, be it for rooms, revenue, housekeeping, F&B or even spa or laundry services. The protection of the assets is guaranteed with maximum returns on investment for the owners by optimising operating returns and investment returns.”

SLHC considers finance operations within hotel management efforts to be vital in terms of maximisation of profits and strong cost management methodology, which is essential for sustainability and development of hospitality business for its owners. SLHC undertakes the complete set-up of accounts divisions including stores, receiving, purchasing, cost controls, receivables, payables up to providing financial and management accounting. These services are simplified as per the request of the owner to achieve maximum results.

With over 20 years’ experience in the tourism market, experts within SLHC has developed valued relationships with travel agents, tour operators, corporate businesses, NGOs, foreign missions in order to bring increased revenue and sales for clients. With their broad market knowledge and generated relationships, SLHC is able to reduce the lead time generating income to clients and pursue timely-managed efforts on sales and revenue. 

With the understanding of the importance of a long-term business model, SLHC provides marketing and related services within the right framework in order to increase market share. This has been proven in past experiences and has limitless examples of success stories. SLHC has a rounded team to provide necessary support and advice pertaining to marketing, PR, branding and social media management aspects of the property as well. 

With a certainty that IT services and their infrastructure foundation are as important as the maintenance of a property, and since innovation has been constantly propelling, IT services have become a true imperative for SLHC. The numerous services include WiFi hotspot management systems, hospitality property management systems, web designing and hosting, networking solutions, all types of computers and accessories, CCTV and security alarm solutions, PABX recommendation and implementation overseeing, data recovery and troubleshooting. 

With the propelling challenge in today’s hospitality industry of sourcing and retaining qualified staff members, SLHC focuses on providing solutions with special techniques and by checking references and testing candidates’ attitude and aptitude which leads to the best possible selection of candidates. Besides recruiting, HR services of SLHC are related to all essential areas of today’s industrial world. SLHC offer personal development and soft skills training, team building, customer service and service excellence, certificates on specialisation on food safety training, performance management and rewards schemes, staff management and labour regulations related advice, selection of best possible attendance, payroll and employee management system for the client. 

SLHC also provides wellness and spa management consultancy services, either as a part of a hospitality segment or on a singular scope. Its pertaining criterions includes selecting the best spa and wellness operators for the owner/brand, providing expertise in developing signature treatments for spa and wellness programs, generating a holistic approach for wellness and concept development for the spa/wellness centre, acquiring staff for the spa/establishment locally and internationally and many more.

SLHC undertakes projects for star class properties as well as independent run operator properties, be it hotels, villas, concept restaurants and other hospitality-related properties our focus is primarily results-driven and work closely with owners to ensure their objectives are achieved to fullest.

“Our team understands the challenges faced in today’s fast-paced hospitality environment. Cultural, technological, social, economic environments are rapidly changing which impact profitability, guest satisfaction and business growth. We understand these forces and with a wealth of knowledge and experience is geared to provide best outcomes to our clients with dedication and results focused,” said Coswatte.

For more information, visit www.slhc.lk or call +94 77 90 44 889 for a meeting.