CodeGen powers Walkers Tours with Artificial Intelligence Travel Technology

Monday, 16 December 2019 00:25 - - {{hitsCtrl.values.hits}}

CodeGen partners with Walkers Tours Ltd., a subsidiary of John Keells PLC., to increase direct customer conversions and brand excellence with the use of Artificial Intelligence (AI) travel technology solutions for the first time in Sri Lanka. The recent collaboration with Walkers Tours, one of the most sought-after Destination Management Companies (DMC) in Sri Lanka, managing tours for some of the leading travel agents around the world, witnessed the launch of ReviewSpotter and LIA.

“ReviewSpotter is an end-to-end brand excellence and customer feedback analysis software, while CodeGen’s AI chatbot LIA delivers intelligent conversations online for speedy and informative customer engagement resulting in improved sales conversions. These AI travel technology solutions are power-packed with advanced analytics to understand customer preferences, booking behaviour and feedback to increase direct conversions, operational efficiencies and profitability,” CodeGen International Ltd. said in a statement.

CodeGen, one of the largest investors in Artificial Intelligence in Sri Lanka, has developed and executed these products widely in the international arena to enhance the customer booking journey. The company’s AI travel technology product suite is built on CodeGen’s Ontology platform ‘Sense’ and offers Personalisation, Recommendation, Intelligent Agents, Revenue and Review Management capabilities to travel and tourism companies globally.

Walkers Tours Ltd. Chief Executive Officer Nalaka Amaratunga stated, “Continuous innovation has always been our ethos at Walkers Tours. Delivering value to our customers through intuitive technology enabled us to reinvigorate our brand and its presence globally amidst competition. With CodeGen’s Artificial Intelligence travel-tech product suite, ReviewSpotter and LIA; process and service optimisation, customer communications and review management are all streamlined and well connected for data-driven decision making.”

“During a short period of time, we were able to digitise our customer review management drastically with ReviewSpotter. We are excited about launching LIA, CodeGen’s AI chatbot via the Walkers Tours website, to further augment our offering by enabling real-time intelligent conversations with customers. Walkers Tours being one of the first in Sri Lanka to adopt AI technology in the travel and tourism trade, we look forward to working with CodeGen to enhance our conversion rates and cross-selling capabilities through LIA chatbot in the future,” Amaratunga further stated.

CodeGen is at the forefront of delivering premium high-performance solutions internationally. The company is transforming the way people travel and explore the expansive earth with its advanced travel technology products powered by AI.