Hapag-Lloyd Lanka walks away with Best Customer Service Award at 22nd ICS Awards

Hapag-Lloyd Lanka Assistant General Manager Russell Diaz receives the award from Chief Guest Speaker of Parliament Karu Jayasuria

Hapag-Lloyd Lanka Ltd., a subsidiary of Aitken Spence PLC and the local representation of German operator Hapag-Lloyd Kreuzfahrten was awarded the ‘Best Customer Service’ laurel for the Europe sector at the recently concluded awards ceremony organised by the Institute of Chartered Shipbrokers – UK (Sri Lanka branch). The win comes following a similar achievement at the previous year’s ceremony, where Hapag-Lloyd Lanka won the award for the US sector. 

The ceremony which was held in Colombo on 19 February marked the 22nd instalment of the Institute of Chartered Shipbrokers (ICS) awards. The ICS founded in London back in 1911, received the Royal Charter in 1921 and is a body fundamentally dedicated towards the promotion of professionalism in the international maritime industry through shipping education and training. 

14 shipping lines vied for the awards and Hapag-Lloyd Lanka walked away with one of the most lucrative awards. On behalf of Hapag-Lloyd Lanka, Assistant General Manager Russell Diaz received the award from Chief Guest Speaker of Parliament Karu Jayasuria. The ceremony was graced by many dignitaries including Minister of Ports and Shipping Arjuna Ranatunga alongside Minister of Public Enterprises and Development Eran Wickramaratne.