Providence BPO increases service capacity

Provider of superior Business Process Outsourcing (BPO) Inbound and Outbound Contact centre services, Providence Business Services (Pvt) Ltd, is pleased to announce the addition of 105 seats in its existing capacity. This increase will help Providence meet its new and existing client requirements.

Through its flexible and “can do” attitude, Providence is able to offer customised services to its local and international clients for their non-core business areas. This helps clients to better concentrate on their own core interests with a peace of mind.

S. Vaz Gnanam, managing director of Providence Business Services said “As we provide 24/7/365 quality BPO services, we need to keep our promise in providing efficient services with the required capacity across all areas including Call Centre services and non-voice services such as Finance and Accounting, Social Media Optimisation (SMO), Medical Underwriting, Conversion Rate Optimisation and Data entry services. This capacity increase will certainly support effective execution of the services we provide”.

Sri Lanka is a hub for the BPO/KPO industry. The industry currently serves many local and international organisations by delivering services across sectors, reaching people at all corners of the globe. The high literacy rate in the country produces highly capable and educated youth, who with proper training can be equipped with skills to serve global organisations via the local BPO/KPO industry.

Shahed Naseem, Chief Executive Officer of Providence Business Services said, “What makes us different is that we are not just an outsourcing company, we are an extended delivery centre for our clients. “Change” for better is one thing we practice everyday. Our people take ownership for what they do and are always working towards exceeding the service level agreements. Since we are committed to grow Sri Lankan youth in the BPO sector, our human capital strategy allows us to offer them an option of selecting their work schedule from one day a week to five days a week. This helps our youth to continue their education while financially supporting themselves and gaining expertise in the BPO industry. This workforce together with fast development of communications sector has great potential in making Sri Lanka the regional capital of the BPO industry”

Providence Business Services (Pvt.) Ltd. established in January 2007 by St. Anthony’s Group of Companies, is managed by professionals with over 20 years of industry experience.

Through its skilled and qualified personnel, the company offers improved results along with substantial cost reductions for your non core business challenge(s). Providence is a premier member of National Outsourcing Association of UK (NOA) and the Sri Lankan IT – BPO Industry Chamber (SLASSCOM).

Providence Business Services is looking forward to 2011 with its increased capacity and enhanced service levels.