Friday, 28 February 2014 00:00
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Informatics Pvt Limited (IPL), the hardware arm of the Informatics Group of Companies was recently awarded the ISO/IEC 20000-1:2011 certification following a recent auditing process conducted by DNV, which is an internationally acclaimed independent body of assessors.
ISO/IEC 20000-1:2011 is an IT Service Management System (SMS) standard that specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.
The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.
This quality management certification process spanned across all process areas within the IT Infrastructure Division, with audits being done for the areas that include Management systems, Planning and implementing service management, Service level management, Service reporting, Capacity management, Budgeting and accounting, Service continuity and availability management, Configuration management, Change management, Problem management, Information security management, Business relationship management and Supplier management.
This certification will assist IPL to establish an on-going culture of continual improvement and learning within an organisation, providing a target to achieve and maintain. It will also lead to continual improvement in the quality of IT services provided and increased business and customer confidence in the service provider and their ability to deliver.
IPL will also be able to ensure that they focus on the implementation of a set of integrated processes and solutions that are appropriate, suitable and effective in meeting the needs of the business processes, the customers and the users they serve. It will also increase the rate of change, the productivity of staff and the use of their skills and expertise.
“Today, we are delighted to receive ISO/IEC 20000-1:2011.This shows our commitment to our customers and staff to deliver IT retail services of the highest quality,” Informatics Group Deputy Chairman Hasith Wickramasinghe said.
“Since our inception in 1983, we have been committed to achieving the highest industry standards and have always provided our valued customers with the most comprehensive and cost effective solutions which are followed by quality after sales service. The ISO standard IPL has received will further strengthen our commitment to providing a quality service to our clients,” he said.
Informatics Group Managing Director Hiran Wickramasighe said that Informatics has always conducted its business operations in line with internationally accepted business practices and the ISO/IEC 20000-1:2011 will further testify IPL’s commitment for ongoing improvement and innovation within the company.
“Informatics has been pioneering and empowering industries and organisation in Sri Lanka for over three decades. The ISO standard we have received is another key milestone for our organisation. This certification is an independent endorsement which indicates that the manner in which we provide, manage and deliver solutions to our clients is of the highest international standards,” he said.
Informatics Limited provides a diverse range of solutions that are designed for midmarket range businesses and corporate entities. These products that include Servers, Networking, Personal Computers, Laptops and Printers are coupled with added services to ensure that the products are compliant and efficient throughout the life span of the product. Each product is supplied and endorsed by global providers such as Oracle, Cisco, Wincor-Nixdorf, Microsoft and HP.
