By Cheranka Mendis
In a revolutionary move, the local arm that represents the world’s best engineered automobile brands Dimo, tied up with Sri Lanka’s leading motor insurance brand Sri Lanka Insurance (SLI), to offer exclusive services to owners of vehicles sold by Dimo.
The new affiliation will reveal special insurance premium for all new and existing Dimo passenger and commercial vehicle owners.
The tie-up which was signed and sealed yesterday through a memorandum of understanding (MoU), offers Dimo vehicle owners the opportunity to repair and restore the damaged vehicle by the manufacturer’s own repair centre, ensuring precision in repairs. All repairs will be done in line with the original specification adhering to international safety guidelines and will not be on the owner’s account.
The partnership extends to give Sri Lanka Insurance Motor Policy holders priority service at Dimo to repair and release the restored vehicles in a minimum period of time guaranteeing maximum satisfaction and customer convenience.
Under the MoU, both passengers and vehicle owners will receive free of charge replacement of brand new spare parts, assistance in providing towing services after a collision, follow up action by a specially allocated officer, convenience of claim payment directly to Dimo and other benefits for products and services at the said company.
Speaking at the event, Managing Director/CEO of SLI Mohan de Alwis stated that the insurance company is now looking at strategic tie ups with leading business entities and that the tie up with Dimo is one of them. “With this tie up we hope to strengthen and better our services and gain more customers,” de Alwis said.
On the Dimo front, the tie up is another step to strengthen their motto ‘customers first’. “We are always thinking of how best to pamper our customers; this partnership will take us one step further in this endeavour,” Chairman and CEO of Dimo Ranjith Pandithage said.
Dimo represents leading automobile brands such as Chrysler, Jeep, Mahindra Tractors, Mercedes Benz and TATA in Sri Lanka. Sri Lanka Insurance on the other hand has an asset base of Rs. 72 billion assets under management, over Rs. 6 billion in capital and over Rs. 1.8 million in policies in force. It has an average claim settlement of Rs. 31 million a day and a Life fund of approximately Rs. 43 billion.