Debug Engineering redefines genuine service

Wednesday, 10 November 2010 00:54 - - {{hitsCtrl.values.hits}}

Twenty years since its humble beginnings, Debug Engineering is proud to be one of the leading ICT companies in Sri Lanka.

“One of the key factors which have contributed immensely to the Group’s success is the Engineering Team” said Senior General Manager – Engineering and Customer Services, Niranjan Alles.

Since moving into its own corporate headquarters along Marine Drive at Wellawatte in 2001, it has revolutionalised the service industry by setting up unparalleled service standards.

It provides services for brands such as Epson printing equipment, APC-MGE UPS systems, Kenwood radio communication equipment, D-Link network products and professional audio and video products such as JBL, Nakamichi, Crown, etc., which are marketed by the Debug Group.

It has the necessary expertise to carry out component level repairs of circuit boards which in turn helps it carry out cost-effective repairs.

Surprisingly, many of its customers consist of those who have purchased other brands of equipment elsewhere, but come to Debug as they find it difficult to obtain the same level of professional service it offers.

Debug Engineering uses only genuine spare parts for all repairs carried out by the company and therefore, its customers can be rest assured of a truly professional service with a guarantee on quality.

Manager, Engineering Sales Jagath Jayawardana said: “Our Service Team is available 24 hours a day, seven days a week with a two hour response time, which is no ordinary promise we make to our customers.”

With fully-fledged Service Centers at its Head Office and at each of its showrooms located island-wide, it is confident of its capability to provide excellent service to its valued customers.