Amba Research announced that it has been ranked among the top 3 KPO (Knowledge Process Outsourcing) service providers in Datamonitor’s annual Black Book of Outsourcing survey for 2010.
In addition, among firms specialising in financial research, Amba Research ranked the highest. The ranking from the Black Book of Outsourcing, a division of the Datamonitor group, is recognised as the only independent industry standard for customer satisfaction in the global services industry.
Amba Research provides investment research, analytics, marketing, and middle office support services through a 700-member team across six locations. By being the first investment research specialist firm to be mentioned in the Black Book of Outsourcing survey, Amba Research has proved that its service capability and productivity in financial research is uniquely aligned to meet the expectations of its clients.
According to Mohan Alexander, Group CEO of Amba Research, “This year, we have been ranked higher than all our competitors in the investment research support area. I would like to thank all our clients for showing trust and confidence in us, as well as everyone at Amba for their focus on service excellence.”
“We at Black Book would like to congratulate Amba Research for their consistent high ranking in the survey. The feedback from their clients has set them apart from their competition,” said Eamon Kennedy, Research Director at Black Book of Outsourcing.
“Clients have commended Amba for their ability to understand their requirements, where they are ranked number one. The firm’s ability to deliver across the entire continuum of criteria that clients look for in an outsourcing vendor has been confirmed by their clients,” he added.
The 2010 Black Book of Outsourcing survey is specifically designed to capture customer satisfaction ratings from users of outsourced services across the globe. The survey covers areas such as requirements awareness, shared goals, financial benefits, risk mitigation, partnership approach, corporate reputation and many other areas that clients take into consideration when engaging with an outsourcing partner.
Amba Research provides investment research, analytics, marketing, and middle office support services to the global capital markets industry. Over 70 companies, including 6 of the top 15 global asset managers and 6 of the top 15 global investment banks, use Amba to differentiate and outperform. Amba’s 575+ analysts help clients with dozens of research tasks, including thematic/sector research, model building, coverage initiation, coverage maintenance, statistical analysis, and data gathering.
All Amba services are customised, exclusive, and proprietary to each client. Amba was founded in 2003 by senior directors of research from Goldman Sachs, Deutsche Bank, and JPMorgan. Amba has offices in New York, London, Singapore, Bangalore, Colombo, and San José (Costa Rica).